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Urgent! Help Desk Support Specialist Job Opening In Bogotá – Now Hiring Worldpanel

Help Desk Support Specialist



Job description

Somos la empresa líder mundial en datos, insights y consultoría; damos forma a las marcas del mañana al comprender mejor a las personas en todas partes.

Worldpanel ofrece a las marcas y retailers una comprensión única y completa (360 grados) del comportamiento del consumidor en todo el mundo.

Nos centramos en el comprador, monitoreando continuamente el comportamiento de compra y uso a través del panel omnicanal más grande del mundo.

Con conjuntos de datos incomparables, tecnología pionera y analistas expertos, colaboramos con marcas y retailers de todos los tamaños, empoderándolos para reinventar lo que es posible y transformar el panorama para crear un mundo mejor, más saludable, sostenible e inclusivo

.

Propósito del Rol

olLa función principal será reclutar, incorporar y capacitar a nuevos panelista

Tareas

  • Reclutamiento de nuevos panelistas a través de diversas fuentes, como en línea, referencias, incorporación (capacitación) de nuevos panelista
  • Responsable de reemplazar panelistas cuando se retiran del panel.

  • .Seguimiento y monitoreo cercano de la participación del panelista durante el primer mes, y comunicación con ellos si hay inquietudes
  • Conectarse con los panelistas y comprender sus preocupaciones cuando los niveles de compromiso son bajos, resolviendo los problemas durante el primer mes en el panel.

  • Comunicar la importancia del compromiso y la necesidad de una participación activa.

  • Recoger retroalimentación de los panelistas y comunicarla al Project Manager, para que este a su vez la transmita al equipo senior, permitiendo tomar decisiones adecuadas para asegurar el buen funcionamiento del panel, especialmente en lo relacionado con el reclutamiento e incorporación.

  • Comunicarse y mantenerse en contacto diario con el Recruitment Project Manager.

  • Conexiones regulares para entender los problemas e inquietudes de los panelistas durante el primer mes y resolverlos lo antes posible.

  • Usar la herramienta de gestion durante todas las actividades de compromiso, para poder hacer seguimiento y monitoreo de conversaciones y actualizaciones.

  • Revisión de los escaneos del primer mes y atención a problemas de calidad
  • Capacitación del panelista en el programa de recompensas
  • Reclutamiento presencial en campo cuando sea necesario.

  • Transferencia del panelista al PME permanente después del pago de las primeras recompensas.

  • Monitoreo del perfil demográfico del panel para asegurar que se estén reclutando los perfiles demográficos correctos.

Gestión de archivos

  • Integridad y mantenimiento de datos
    : Realizar revisiones diarias de los datos demográficos, gestionar el rendimiento de las reglas de negocio (identificando y corrigiendo fallos), y manejar la aceptación de censos mediante cargas y actualizaciones de archivos.

  • Gestión de acciones y comunicación:
    Gestionar acciones mediante cargas/actualizaciones de archivos en la herramienta para la mensajería masiva.

  • Importación y validación de datos:
    Gestionar archivos de importación, y validar/importar leads en línea, asegurando precisión de datos y procesamiento eficiente

Conocimientos y habilidades necesarias para el éxito

  • Experiencia con centros de apoyo de tecnologia (CATi) / equipo de soporte y trabajo de campo.

  • Dominio de Microsoft Office (Word, Excel, PowerPoint, etc.), buen manejo de plataformas digitales / HTML y disposición para aprender nuevos programas propios de Worldpanel.

  • Buenas habilidades interpersonales
  • Motivación propia y capacidad de autogestión.

  • Excelentes habilidades de comunicación escrita y verbal para comunicarse eficazmente con audiencias diversas.


Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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