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Urgent! Help Desk L1 Billingue Job Opening In Colombia, Colombia – Now Hiring Stefanini Group

Help Desk L1 Billingue



Job description

Sé parte de Stefanini

En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Perfil requerido:

  • Estudiante de Ingeniería o Licenciatura en Sistemas de Información, Telecomunicaciones o carreras afines.

  • Preferiblemente con certificación vigente en ITIL v4 Foundation.

  • Conocimientos en administración de bases de datos, incluyendo gestión, mantenimiento y monitoreo de rendimiento.

  • Conocimientos en administración de sistemas operativos, tanto en entornos Windows como Linux, enfocados en la operación, configuración y resolución de incidencias.

Competencias funcionales:

  • Sólidos conocimientos en la resolución de incidentes, aplicando metodologías estructuradas para el análisis y solución de problemas técnicos.

  • Conocimiento en automatización de actividades operativas, orientado a la optimización de procesos y mejora continua.

Experiencia laboral requerida:

  • Mínimo dos (2) años de experiencia en áreas de Tecnología de la Información (TI), brindando soporte técnico a usuarios, atención de incidentes y ejecución de actividades operativas.

Conocimientos técnicos especializados:

  • Instalación y despliegue de aplicaciones en servidores.

  • Atención y gestión de alertas relacionadas con la capacidad de recursos en servidores y ambientes Windows, Linux y bases de datos.

  • Soporte y administración de sistemas AS400.

  • Clonación y restauración de bases de datos.

  • Soporte a nodos y administración de servidores de aplicaciones (App Servers).

  • Ejecución de scripts en bases de datos.

  • Depuración y limpieza de
    filesystems
    y
    tablespaces
    .

  • Adición de discos al sistema operativo.

  • Administración de servicios de SMTP Relay en servidores.

  • Extracción y generación de reportes desde bases de datos.

  • Transferencia de archivos entre servidores y ambientes.

  • Administración y creación de colas de impresión.

  • Reinicio de controladores y
    datasources
    de servicios.

  • Soporte en la gestión de políticas fallidas de NetBackup.

  • Conocimientos en bases de datos como Oracle, SQL Server, entre otras.

  • Soporte a servidores (Windows, Linux, AIX, Red Hat, Solaris), incluyendo actividades como creación de colas de impresión, administración de recursos y gestión de procesos.

  • Soporte a bases de datos (Oracle y SQL Server), en tareas como administración de espacio, asignación de discos, ejecución de scripts, implementación de políticas de respaldo, restauraciones y resolución de incidencias (
    troubleshooting
    ).

  • Administración de
    middleware
    , incluyendo configuración e instalación de aplicaciones, creación de
    wallets
    de bases de datos, y gestión integral de componentes asociados.

  • Soporte a la disponibilidad de servicios en ambientes productivos (
    Prod
    ) y no productivos (
    NonProd
    ).

  • Inglés conversacional, con capacidad para comprender y comunicarse de manera efectiva en entornos técnicos y operativos (obligatorio).


Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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