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Help Desk IT Jr. y Sr Job Opening In Bogotá – Now Hiring Yel Informática


Job description

En YEL Solutions llevamos más de 20 años brindando servicios de outsourcing tecnológico en distintos países de Latinoamérica.

Estamos presentes en Argentina, México, Uruguay, Perú, Chile y Colombia, y nos caracteriza el compromiso de nuestros equipos, la calidad en la operación y una filosofía centrada en las personas.

Sobre la posición
Nos encontramos en la búsqueda de un/a Soporte IT / Help Desk (niveles Junior y Senior) para sumar a nuestro staff en Bogotá, con foco en la atención a usuarios y resolución de incidentes técnicos.

Condiciones de trabajo
Ubicación: Bogotá, Colombia
Jornada: lunes a viernes de 8:00 a 18:00 hs

Principales tareas y conocimientos necesarios

  • Gestión de cuentas y accesos en Active Directory
  • Manejo de InvGate y plataformas de tickets
  • Soporte de Microsoft 365 y Windows 10
  • Análisis y solución de problemas de hardware, software y drivers
  • Conocimientos básicos de redes y conectividad
  • Atención al cliente en entornos corporativos
  • Resolución de incidentes y seguimiento de casos abiertos

Perfil requerido

  • Estudiante o graduado de carreras en Tecnologías de la Información o afines
  • Experiencia previa en Help Desk / Mesa de Ayuda
  • Orientación al cliente y buenas habilidades de comunicación
  • Manejo de inglés (oral y escrito)

Te ofrecemos

  • Contrato directo con YEL Solutions
  • Beneficios corporativos y prestaciones adicionales a las de ley
  • Oportunidades de crecimiento en una empresa regional en expansión

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

  • ¿Cuál es tu remuneración bruta pretendida en pesos colombianos?

  • ¿Podrás indicarnos si tu Seniority es Jr, Ssr o Sr?

  • ¿Cuál es tu zona actual de residencia?

  • ¿Contás con disponibilidad para trabajar de lunes a viernes de 8 a 18 hs en la zona del Área Metropolitana de Bogotá?

  • ¿Contás con manejo del idioma ingles?

    ¿Cuál es tu nivel oral y escrito?

  • ¿Podrías mantener una conversación en ingles con un usuario?

Required Skill Profession

Other General


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Bogotá, Colombia, highlighting market share and opportunities for professionals in Help Desk roles.

689 Jobs in Colombia
689
101 Jobs in Bogotá
101
Download Help Desk Jobs Trends in Bogotá and Colombia

Are You Looking for Help Desk IT Jr. y Sr Job?

Great news! is currently hiring and seeking a Help Desk IT Jr. y Sr to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Yel Informática adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Help Desk IT Jr. y Sr Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk IT Jr. y Sr?

Key qualifications for Help Desk IT Jr. y Sr typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Help Desk IT Jr. y Sr Job Success

Yel Informática interview tips for Help Desk IT Jr. y Sr

Here are some tips to help you prepare for and ace your Help Desk IT Jr. y Sr job interview:

Before the Interview:

Research: Learn about the Yel Informática's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk IT Jr. y Sr interview at Yel Informática, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Yel Informática's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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