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Urgent! Gerente de Operaciones – Transporte Especial Job Opening In Barranquilla – Now Hiring Hogarsalud IPS SAS

Gerente de Operaciones – Transporte Especial



Job description

Empresa:
Hogarsalud IPS S.A.S.

Área:
Operaciones – Transporte Especial de Pacientes

Ubicación:
Barranquilla / Área Metropolitana (operación principal en Atlántico,
cobertura regional
)

Modalidad:
Presencial con salidas a campo

Contrato:
Indefinido

Salario:
A convenir + prestaciones de ley + bonificación por cumplimiento

Horario:
Lunes a viernes 7:30 a.m. – 5:30 p.m. / Sábado 8:00 a.m. – 12:00 m.

(disponibilidad en contingencias)

Propósito del cargo

Liderar integralmente la operación de
transporte especial
(propia y/o aliada) garantizando continuidad del servicio, cumplimiento regulatorio y excelencia en experiencia del usuario, optimizando costos, puntualidad y seguridad.

Responsabilidades clave

  • Dirección operativa de flota:
    asignación, control, seguimiento con telemetría/GPS, reportes y mejora continua.

  • Cumplimiento regulatorio:
    habilitaciones/renovaciones, control documental (SOAT, RTM, pólizas C/E, licencias, cursos), relacionamiento con MinTransporte/SuperTransporte y auditorías.

  • Planificación y ruteo:
    diseño de trazas, ventanas de servicio, cobertura regional, reducción de km vacíos, mejora de ocupación.

  • Gestión de contratos/SLAs:
    con clientes del sector salud (EPS/IPS) y aliados; planes de contingencia.

  • Calidad y seguridad:
    protocolos de atención al usuario, investigación de incidentes/PQRS y acciones correctivas.

  • Mantenimiento y disponibilidad:
    plan preventivo/correctivo, repuestos críticos, control de tiempos fuera de servicio.

  • Gestión de equipo:
    coordinadores, programadores, conductores y auxiliares (selección, formación, turnos y desempeño).

  • Gestión financiera operativa:
    presupuesto OPEX, combustibles, costo por km/viaje, productividad, reportes ejecutivos.

  • Analítica y tecnología:
    tableros diarios (Excel avanzado/Power BI), uso de TMS/ERP, automatización de reportes.

  • Continuidad 24/7:
    manejo de contingencias, comunicación efectiva con usuarios y áreas internas.

Requisitos

  • Formación:
    Administración de Empresas, ingenieria o
    Logística Empresarial
    .
    Posgrado obligatorio
    (especialización o maestría) en Operaciones/Logística/Gerencia o afines.

  • Experiencia:
    5+ años
    en operaciones; mínimo
    3 años
    específicos en
    transporte especial
    o empresas de transporte, con
    manejo de flota
    y
    cumplimiento regulatorio
    demostrables.

  • Conocimientos:
    normativa de transporte especial; gestión documental vehicular (SOAT, RTM, pólizas C/E), ruteo, costos operativos, telemetría/GPS, mantenimiento.

  • Habilidades digitales:
    Excel avanzado
    , Power BI (deseable), TMS/ERP, correo, Teams/WhatsApp Business.

  • Competencias:
    liderazgo, negociación, comunicación asertiva, toma de decisiones bajo presión, orientación a resultados y servicio.

  • Disponibilidad:
    trabajo presencial en Atlántico con desplazamientos regionales.

Indicadores (KPI)

  • Puntualidad/OTIF
  • Cumplimiento regulatorio
    (0 hallazgos críticos; 100% documentos al día)
  • Costo por km/viaje
    y
    utilización de flota
  • Disponibilidad mecánica
    de flota
  • Tasa de incidentes
    y tiempos de respuesta
  • Satisfacción del usuario (NPS/CSAT)
    y
    cierre de PQRS en primer contacto

Ofrecemos

  • Estabilidad y
    prestaciones de ley
    .

  • Bonificación por cumplimiento de metas.

  • Formación continua y posibilidades de crecimiento en operación con
    alto impacto social


Required Skill Profession

Other General



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