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Urgent! Expert Ocean Freight Forwarder Job Opening In Bogotá – Now Hiring DHL Global Forwarding

Expert Ocean Freight Forwarder



Job description

Expert Ocean Freight Forwarder

Join DHL Global Forwarding as an Expert Ocean Freight Forwarder and support efficient management of shipments across the region.

Key Responsibilities

  • Respond to customers confidently by providing accurate information on shipment status, tracking, documentation, transit time, and pricing through phone calls and emails.

  • Leverage ocean operational knowledge covering shipment creation, track and trace, and delivery at destination.

  • Enhance customer experience by exercising professionalism and empathy in each interaction and maintaining a sense of urgency.

  • Communicate effectively with DHL Network colleagues and consistently meet commitments to customers in terms of follow‑up and ongoing communication.

  • Coordinate with DGF operations for booking, schedule, and pre‑alerts and validate and share details with the customer.

  • Resolve exceptions with DGF operations and proactively update customers.

  • Accept customer requests for quotations, forward to the Quotations team for processing, and hand leads to Sales.

  • Record and resolve customer complaints or delegate tasks to other functions.

  • Apply freight forwarding terms, incoterms, and local solutions to offer the best solution to end customers.

Qualifications

  • Students or professionals in industrial engineering, international business, or related fields.

  • Minimum of 1 year of experience in freight forwarding.

  • Excellent verbal and written communication skills in English and Spanish.

  • Strong customer service, teamwork, and autonomy.

Contract and Benefits

  • Type: Indefinite – Directly with DHL Colombia.

  • Performance bonus up to 13% of salary.

Referrals increase your chances of interviewing at DHL Global Forwarding by 2x.

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Required Skill Profession

Cadena De Suministro, Logística Y Transporte



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    Unlock Your Expert Ocean Potential: Insight & Career Growth Guide


  • Real-time Expert Ocean Jobs Trends in Bogotá, Colombia (Graphical Representation)

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    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Expert Ocean Freight Forwarder Job Success
    DHL Global Forwarding interview tips for Expert Ocean Freight Forwarder

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    Before the Interview:
    • Research: Learn about the DHL Global Forwarding's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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