Expert Ocean Freight Forwarder
Join DHL Global Forwarding as an Expert Ocean Freight Forwarder and support efficient management of shipments across the region.
Key Responsibilities
- Respond to customers confidently by providing accurate information on shipment status, tracking, documentation, transit time, and pricing through phone calls and emails.
- Leverage ocean operational knowledge covering shipment creation, track and trace, and delivery at destination.
- Enhance customer experience by exercising professionalism and empathy in each interaction and maintaining a sense of urgency.
- Communicate effectively with DHL Network colleagues and consistently meet commitments to customers in terms of follow‑up and ongoing communication.
- Coordinate with DGF operations for booking, schedule, and pre‑alerts and validate and share details with the customer.
- Resolve exceptions with DGF operations and proactively update customers.
- Accept customer requests for quotations, forward to the Quotations team for processing, and hand leads to Sales.
- Record and resolve customer complaints or delegate tasks to other functions.
- Apply freight forwarding terms, incoterms, and local solutions to offer the best solution to end customers.
Qualifications
- Students or professionals in industrial engineering, international business, or related fields.
- Minimum of 1 year of experience in freight forwarding.
- Excellent verbal and written communication skills in English and Spanish.
- Strong customer service, teamwork, and autonomy.
Contract and Benefits
- Type: Indefinite – Directly with DHL Colombia.
- Performance bonus up to 13% of salary.
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