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Urgent! Director de operaciones Job Opening In Medellín – Now Hiring Michael Page

Director de operaciones



Job description

Descripción

  • Dirigir y optimizar operaciones internas relacionadas con soluciones tecnológicas y servicios de movilidad.
  • Liderar equipos de soporte técnico nivel 2 y coordinar servicios distribuidos en campo.
  • Supervisar la estabilidad operativa, cumplimiento de SLA y requisitos regulatorios.
  • Gestionar aliados externos (concesiones, bancos, puntos físicos) y coordinar transversalmente con áreas internas.
  • Implementar mejoras continuas, controles de calidad y KPIs operativos.
  • Analizar datos operacionales para toma de decisiones estratégicas.
  • Asegurar cumplimiento normativo en entornos regulados (ministerios, movilidad, fintech).
  • Promover una cultura de colaboración, innovación y excelencia operativa.
  • Perfil buscado (h/m)

    El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

  • Profesional en ingeniería de sistemas, informática o afines, con especialización deseable en gestión de operaciones o innovación tecnológica.
  • Más de 7 años de experiencia en operaciones técnicas, incluyendo mínimo 3 años liderando soporte técnico y monitoreo.
  • Conocimiento avanzado en gestión de proyectos y optimización de procesos.
  • Habilidades sólidas de comunicación y liderazgo.
  • Capacidad para trabajar en Medellín y disponibilidad para viajes ocasionales.
  • Dominio de herramientas tecnológicas y sistemas de gestión empresarial.
  • Experiencia en empresas de movilidad, fintechs operativas, logística o integradores tecnológicos para gobierno.
  • Habilidades destacadas en liderazgo bajo presión, comunicación con stakeholders no técnicos y gestión de crisis.
  • Conocimiento técnico en infraestructura, monitoreo, bases de datos, continuidad operativa y servicios distribuidos.
  • Qué Ofrecemos

  • Ambiente laboral colaborativo y enfocado en la innovación.
  • Oportunidades de desarrollo profesional dentro del sector de tecnología y telecomunicaciones.
  • Beneficios adicionales orientados al bienestar del empleado.
  • Estabilidad laboral en un contrato a término indefinido.
  • Ubicación estratégica en Medellín con fácil acceso a transporte público.

  • Required Skill Profession

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