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CX Business Analyst Job in Bogotá Recruiting by Global66

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CX Business Analyst

🔖 Full Time

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Sé el/la próxim@ CX Business Analyst de Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.

Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito .

Nos hemos propuesto construir el próximo Neobanco Global de Latinoamérica y nada mejor que hacerlo con un gran equipo de trabajo, lleno de grandes talentos que se desafían todos los días para crear las mejores ideas, romper los límites de lo imposible y tomar riesgos que los lleven a lograr los resultados.

Tus próximos desafíos

El/la CX Business Analyst de Global66, tendrá como principal objetivo analizar la experiencia al cliente empresa en el uso de nuestros servicios y productos para mejora continua, solucionar los problemas, consultas y solicitudes del cliente y acompañarlo a través de los canales de soporte habilitados para proporcionar la mejor experiencia con cercanía, empatía y autonomía operacional.

Dentro de tus principales desafíos se encuentran:

Emplear la debida diligencia frente al cliente, reflejada en los siguientes puntos de actuación:
a) Suministro de información adecuada y suficiente sobre los derechos, obligaciones y costos de los diferentes productos y servicios habilitados a través de los canales de contacto al cliente nivel experto.
b) Atención debida, respetuosa y dentro de los plazos establecidos a los clientes en la evolución de las relaciones que se convengan con estos y en general, en el desarrollo normal de las operaciones.
Velar por la prevención y resolución de conflictos de interés en el marco de Global66.
Alinearse al tono y voz de la compañía, ser la voz del cliente y obtener un amplio entendimiento de sus frustraciones para canalizar el feedback en datos cuantificables para elaborar soluciones de raíz.
Alinear las estrategias de experiencia del cliente B2C con las iniciativas de marketing, brand y programas de referidos para informar beneficios, nuevas características y funcionalidades del producto/servicios con un sentido de retención.
Activar y retener clientes empresa que no estén en la cartera de un Key Account manager.
Manejo operacional de plataformas financieras para obtener la información y el contexto necesario para entender y satisfacer los requerimientos el cliente.
Generar un ambiente que permita al cliente la libre elección de sus respectivas contrapartes en contratos para el suministro de productos y/o la prestación de servicios.
Generar una relación de posventa con los clientes con fines de retención y activación, agregando en la comunicación el valor del producto.

¿Qué buscamos?

Estudios Universitarios completos en carreras administrativas, matemáticas o humanistas.
2 años de experiencia en comunicaciones, soporte, Community Manager, Customer Experience y/o Customer Success.
Inglés o Portugués avanzado.
Experiencia en análisis y génesis de reportes.
Conocimientos de uso de sistemas CRM.

Beneficios

Somos un equipo de alto rendimiento, eso significa que estar aquí es ser de los mejores. Estamos orgullosos de representar a Global66 y de ser parte de esta tribu.

¡Valoramos la diversidad y sólo tenemos espacio para los que tienen hambre de crecimiento!

Algunos beneficios más:

Te ofrecemos 300 USD para educación continua
Cupón de descuento mensual en transferencias por nuestra app
Dress Code libre
Día libre de Cumpleaños
Global66 te regala el computador a los 2 años
¡Global66 te da la opción de solicitar Stock Options, para que así... puedas sentirte aún más parte de la Tribu Global!

Y por si fuera poco… tendrás acceso a una App de beneficios de última generación:

Fitness Virtual
Telemedicina
Nutricionista
Soporte Psicológico
App de Meditación

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Are You Looking for a CX Business Analyst job in Bogotá?

Great News! We've discovered an exciting live job opportunity for a CX Business Analyst position in Bogotá. This job is currently open for hiring/recruiting by Global66, exclusively for you at Colombia Jobs Expertini. Feel free to download the job details here.
What is the CX Business Analyst Jobs Trends in Bogotá and Colombia?

Explore the current trends for CX Business Analyst jobs in Bogotá and Colombia at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Global66?

The work culture at Global66 must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Global66 and also by visiting their official website through Google.
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Is Global66 hiring in Bogotá?

Yes, we found live job(s) for Global66 in Bogotá.
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CX Business Analyst jobs are available in Colombia.
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How can I apply for a job at Global66?

To apply for a job at Global66 follow the application process following the "Apply Now" button at Colombia Jobs Expertini and also you can visit Global66 official career page and follow their application process.
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