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Customer Success Manager Job Opening In Bogota – Now Hiring Servicio Latam COMX SAS


Job description

Customer Success Manager (Gestión de Servicios | Help Desk | Soporte en Sitio)



Empresa mexicana con presencia en mas de 11 paises , prestando servicios de soporte IT Contamos con personal capacitado para Help Desk de seguridad Help Desk soporte Help Desk respaldos Ing.

de soporte de sitio Ing.

de Soporte Multivendor Mantenimiento preventivos Instalaciones.

Buscamos un Customer Success Manager con experiencia en la gestión integral de servicios tecnológicos, especialmente en proyectos de Mesa de Ayuda (Help Desk) y Soporte en Sitio.

Tu misión será asegurar la entrega eficiente y de calidad de los servicios, mantener una relación estratégica con los clientes y garantizar el cumplimiento de los acuerdos de nivel de servicio (SLA).



Funciones del cargo:



Gestionar y supervisar la operación de servicios de Help Desk y Soporte en Sitio.

Liderar equipos multidisciplinarios y coordinar proveedores externos.

Controlar presupuestos, optimizar costos y administrar financieramente las cuentas asignadas.

Identificar oportunidades de renovación, expansión, upselling y cross-selling.

Actuar como punto de contacto principal con el cliente en temas operativos y tácticos.

Promover la mejora continua y la adopción de nuevas soluciones tecnológicas.



Requerimientos del cargo:

Más de 5 años de experiencia en roles relacionados.

Al menos 3 años de experiencia en gestión de servicios tecnológicos o cuentas de clientes.

Conocimientos en gestión de SLA, liderazgo de equipos y control presupuestal.

Inglés intermedio (oral y escrito).

Formación universitaria o experiencia equivalente.

Deseable: Certificaciones en ITIL, Scrum, PMP o similares.



Opcionales

Lo que valoramos

Excelente comunicación y habilidades de negociación.

Enfoque analítico y orientación al servicio.

Proactividad y liderazgo.

Capacidad para construir relaciones sólidas con clientes y equipos.

Condiciones



Ubicación: Bogotá, Colombia

Salario: A convenir según experiencia

Contrato: Obra o labor

Modalidad: Presencial

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Bogota, Colombia, highlighting market share and opportunities for professionals in Customer Success roles.

11505 Jobs in Colombia
11505
44 Jobs in Bogota
44
Download Customer Success Jobs Trends in Bogota and Colombia

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Servicio Latam COMX SAS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogota. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Servicio Latam COMX SAS interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Servicio Latam COMX SAS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Servicio Latam COMX SAS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Servicio Latam COMX SAS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

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