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Urgent! Customer Services (Billing) Job Opening In WorkFromHome – Now Hiring Confidential

Customer Services (Billing)



Job description

Construyendo sobre nuestro pasado.

Listos para el futuro

Worley es una firma global de servicios profesionales compuesta por expertos en energía, productos químicos y recursos.

Nos asociamos con clientes para entregar proyectos y crear valor durante la vida útil de sus activos.

Estamos uniendo dos mundos, avanzando hacia fuentes de energía más sostenibles y al mismo tiempo ayudamos a proporcionar la energía, los productos químicos y los recursos que se necesitan ahora.

Objetivo del cargo:

Este puesto de soporte de nivel experto es responsable de realizar tareas de trabajo complejas y variadas que son altamente especializadas y requieren un conocimiento profundo de su área específica.

Los ocupantes de este puesto deben revisar e interpretar términos contractuales complejos y/o directrices regulatorias dentro de su área de especialización.

Frecuentemente realizarán cálculos matemáticos complicados y generalmente serán expertos en sistemas internos relevantes.

Puede tener responsabilidades específicas de coordinación de procesos o programas como parte de su rutina habitual.

Principales Responsabilidades:

  1. Dar soporte al cliente respecto a consultas sobre productos, servicios, costos e información.

  2. Procesar y gestionar las actividades de facturación para la unidad de negocio, incluyendo verificar y conciliar facturas, garantizar la exactitud de los datos y comunicarse con los clientes y las partes interesadas internas para resolver discrepancias.

  3. Utilizar portales en la nube para crear facturas de clientes y respaldar los procesos de contabilidad internos.

  4. Gestionar clientes (documentos/manipulación).

  5. Seguimiento y cobro de facturación y pagos.

  6. Gestionar renovaciones y nuevas suscripciones.

  7. Interactuar en contratos para contactos comerciales y legales.

  8. Asegurar cumplimiento en nuevos clientes y renovaciones.

  9. Administrar requisitos de cumplimiento de Customer Success Platform (Salesforce).

  10. Gestionar proveedores (servicios pagados) o administrar contratos en conjunto con el líder comercial (creación, negociación, documentación hasta su finalización).

  11. Conciliar cuentas, seguimiento y aseguramiento de pagos.

  12. Supervisar la bandeja de entrada de los sitios web y responder consultas de clientes.

  13. Administrar y cargar archivos en SharePoint.

  14. Organizar conferencias y eventos.

  15. Brindar soporte para facturas y documentación.

  16. Realizar pagos a ponentes y proveedores (honorarios y gastos).

  17. Investigar tendencias de mercado, mejores prácticas de la industria y alojamiento para eventos.

  18. Interactuar con el equipo legal sobre cuestiones legales del cliente (entidades, términos, etc.).

  19. Utilizar software, procesos y herramientas como MS Excel, Word y Adobe PDF.

  20. Requisitos profesionales en áreas administrativas, financieras, contables o afines.

  21. Experiencia de 3 a 5 años en funciones relacionadas con facturación y atención al cliente.

  22. Lugar: Colombia (teletrabajo).

En caso de que necesites algún ajuste de accesibilidad , por favor indícalo en tu postulación.

#J-18808-Ljbffr


Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Services Potential: Insight & Career Growth Guide


  • Real-time Customer Services Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

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