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Urgent! Customer Service Support Job Opening In Bogotá – Now Hiring BruntWork

Customer Service Support



Job description

Job Description

This is a remote position.

Schedule will depend on the client must be available Monday - Sunday; 8-5, 9-6, 11-8 EST


As a Customer Care Specialist, you have a consumer-first mentality.

You love helping customers resolve issues in such a way they become advocates for the car washes.

You embrace technology as an enabler to provide real-time, unmatched service to our car wash customers.

You have a strong team-member mindset for sharing information across the organization to implement efficient customer care service and issue resolution.

Responsibilities
  • Open and maintain customer accounts by recording account information, and ensuring the customer understands the benefits of their memberships
  • Manage incoming emails, web chats, tickets and phone calls; provide clear communication back to the customer, sites manager or internal support team, as needed
  • Handle complaints, identify and assess customers’ needs, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution to achieve customer satisfaction
  • Greet customers warmly, and resolve complaints via phone, email, mail, or social media in a kind manner, go the extra mile for the customer
  • Process cancelations, upgrades, downgrades, refunds and chargebacks in a timely manner
  • Persuade customer to reconsider cancellation and inform customers of deals and promotions
  • Actively participate in enhancing the Customer Care processes and procedures


Requirements

  • 1-2 years customer support experience, ideally in the car wash industry
  • 1+ year of customer service or call center experience (phone-based support preferred)
  • Strong phone contact handling skills and active listening
  • Strong computer skills with the ability to learn new programs quickly
  • Customer focus and ability to adapt/respond to different types of customers using various communication methods
  • Excellent communication and presentation skills both externally and internally
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Independent Contractor Perks
  • With HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_27773_JOB


Requirements
1-2 years customer support experience, ideally in the car wash industry 1+ year of customer service or call center experience (phone-based support preferred) Strong phone contact handling skills and active listening Strong computer skills with the ability to learn new programs quickly Customer focus and ability to adapt/respond to different types of customers using various communication methods Excellent communication and presentation skills both externally and internally Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred


Required Skill Profession

Information And Record Clerks



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12351 jobs in Colombia and 996 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Support Job?

    Great news! is currently hiring and seeking a Customer Service Support to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BruntWork adheres to the cultural norms as outlined by Expertini.

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    BruntWork interview tips for Customer Service Support

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    • Other Openings
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