Job Description This is a remote position.
Schedule will depend on the client must be available Monday - Sunday; 8-5, 9-6, 11-8 EST
As a Customer Care Specialist, you have a consumer-first mentality.
You love helping customers resolve issues in such a way they become advocates for the car washes.
You embrace technology as an enabler to provide real-time, unmatched service to our car wash customers.
You have a strong team-member mindset for sharing information across the organization to implement efficient customer care service and issue resolution.
Responsibilities
- Open and maintain customer accounts by recording account information, and ensuring the customer understands the benefits of their memberships
- Manage incoming emails, web chats, tickets and phone calls; provide clear communication back to the customer, sites manager or internal support team, as needed
- Handle complaints, identify and assess customers’ needs, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution to achieve customer satisfaction
- Greet customers warmly, and resolve complaints via phone, email, mail, or social media in a kind manner, go the extra mile for the customer
- Process cancelations, upgrades, downgrades, refunds and chargebacks in a timely manner
- Persuade customer to reconsider cancellation and inform customers of deals and promotions
- Actively participate in enhancing the Customer Care processes and procedures
Requirements
- 1-2 years customer support experience, ideally in the car wash industry
- 1+ year of customer service or call center experience (phone-based support preferred)
- Strong phone contact handling skills and active listening
- Strong computer skills with the ability to learn new programs quickly
- Customer focus and ability to adapt/respond to different types of customers using various communication methods
- Excellent communication and presentation skills both externally and internally
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Independent Contractor Perks
- With HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_27773_JOB
Requirements1-2 years customer support experience, ideally in the car wash industry 1+ year of customer service or call center experience (phone-based support preferred) Strong phone contact handling skills and active listening Strong computer skills with the ability to learn new programs quickly Customer focus and ability to adapt/respond to different types of customers using various communication methods Excellent communication and presentation skills both externally and internally Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred