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Urgent! Customer Service Representative Job Opening In Bogotá – Now Hiring Easygo

Customer Service Representative



Job description

Overview

Easygo Bogota, D.C., Capital District, Colombia

Customer Service Representative — We are a well-established tech startup focused on online gaming, building casino games and sportsbooks.

You will provide bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.

Responsibilities

  • Respond to customer inquiries and requests in a timely and professional manner via chat and email
  • Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
  • Respond to customer inquiries in both English and Spanish, with fluency in both languages
  • Keep up-to-date with product information and company policies to accurately assist customers
  • Maintain customer data and communicate effectively with internal teams as needed
  • Continuously strive to improve the customer experience by providing feedback and suggestions for process improvement

Work experience and skills

  • Excellent communication skills, both written and verbal, in both English and Spanish
  • Prior experience in a customer service role (face-to-face, online or phone-based)
  • Availability to work on a 24/7 rotating roster
  • Ability to work efficiently and effectively in a fast-paced environment
  • Familiarity with the crypto and online betting industry
  • Previously worked in sports betting or online casino
  • Experience with Slack, G-Suite

Personal qualities and behavioral traits

  • Excellent communication and written skills
  • Ability to take initiative
  • Customer- and solution-focused
  • Ability to multi-task
  • Ability to work effectively without supervision
  • Strong problem-solving and customer service skills

Relationships

  • Team leader and other specialist Customer Support roles who will support you day to day
  • Payments providers and internal payments coordinator/team
  • Collaboration with other operational departments to escalate, solve and investigate issues and support customers
  • KYC team
  • Fraud and AML

Perks

  • Additional time off per year
  • Free snacks
  • Team socials and events
  • Annual training and development budget

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other
  • Industries: Software Development

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Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Bogotá, Colombia (Graphical Representation)

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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Easygo adheres to the cultural norms as outlined by Expertini.

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    Easygo interview tips for Customer Service Representative

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    Before the Interview:
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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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