Overview
Easygo Bogota, D.C., Capital District, Colombia
Customer Service Representative — We are a well-established tech startup focused on online gaming, building casino games and sportsbooks.
You will provide bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.
Responsibilities
- Respond to customer inquiries and requests in a timely and professional manner via chat and email
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvement
Work experience and skills
- Excellent communication skills, both written and verbal, in both English and Spanish
- Prior experience in a customer service role (face-to-face, online or phone-based)
- Availability to work on a 24/7 rotating roster
- Ability to work efficiently and effectively in a fast-paced environment
- Familiarity with the crypto and online betting industry
- Previously worked in sports betting or online casino
- Experience with Slack, G-Suite
Personal qualities and behavioral traits
- Excellent communication and written skills
- Ability to take initiative
- Customer- and solution-focused
- Ability to multi-task
- Ability to work effectively without supervision
- Strong problem-solving and customer service skills
Relationships
- Team leader and other specialist Customer Support roles who will support you day to day
- Payments providers and internal payments coordinator/team
- Collaboration with other operational departments to escalate, solve and investigate issues and support customers
- KYC team
- Fraud and AML
Perks
- Additional time off per year
- Free snacks
- Team socials and events
- Annual training and development budget
Seniority level
Employment type
Job function
- Other
- Industries: Software Development
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