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Customer Service Agent (Cross Sales) Job Opening In Bogotá – Now Hiring GroupCOS


Job description

GroupCOS Bogota, D.C., Capital District, Colombia

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GroupCOS Bogota, D.C., Capital District, Colombia

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Customer Service & Cross-Selling Agent (Call Center) – Bogotá, Colombia
Location: On-site – Calle 93, Bogotá
Job Type: Full-Time (42 hours/week)
Work Schedule: Fixed shifts within the time window of 9:00 AM – 9:00 PM, with 2 days off per week
English Level: B2+ to C1
Education: High school, technical, technologist, or professional
Experience: No experience required (face-to-face sales experience is a plus)
What We Offer

  • Base Salary: $2,850,000 COP
  • Biweekly payments
  • Performance bonus: up to $250,000 COP
  • Unlimited sales commissions – no cap on earnings
Role Responsibilities
  • Provide customer service over the phone
  • Perform mandatory cross-selling on every call
  • Work in a sales-driven call center environment
Benefits
  • Choose 2 memberships after the first month: Laika, Spotify, or Netflix
  • Welcome outing at 1.5 months
  • Welcome bonus: $350,000 COP after 1.5 months
  • Loyalty bonuses:
  • $1,000,000 COP at the end of year 1
  • $1,000,000 COP at the end of year 2
  • $1,000,000 COP at the end of year 3
Ready to build your career in sales and customer service?
Apply now and join one of the top BPO teams in Bogotá!

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other
  • Industries

    IT Services and IT Consulting

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Remote Help Desk Representative - Call center - C1 English

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

12430 Jobs in Colombia
12430
1002 Jobs in Bogotá
1002
Download Customer Service Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Service Agent (Cross Sales) Job?

Great news! is currently hiring and seeking a Customer Service Agent (Cross Sales) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GroupCOS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Agent (Cross Sales) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Agent (Cross Sales)?

Key qualifications for Customer Service Agent (Cross Sales) typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Agent (Cross Sales)?

To improve your chances of getting hired for Customer Service Agent (Cross Sales), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Agent (Cross Sales) Job Success

GroupCOS interview tips for Customer Service Agent (Cross Sales)

Here are some tips to help you prepare for and ace your Customer Service Agent (Cross Sales) job interview:

Before the Interview:

Research: Learn about the GroupCOS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Agent (Cross Sales) interview at GroupCOS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GroupCOS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Agent (Cross Sales) Positions

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