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Customer Experience Consultant (Medellin) Job Opening In WorkFromHome – Now Hiring Keyrus


Job description

¡Únete a KEYRUS y transforma el futuro con nosotros!

Overview

En Keyrus, nos apasiona la innovación y la tecnología.

Somos una compañía francesa con más de 28 años de experiencia, presente en 26 países y con más de 3,500 consultores alrededor del mundo.

En Colombia, llevamos 8 años liderando soluciones en experiencia digital e inteligencia de datos , ayudando a las empresas a evolucionar en la era digital.

Si te apasiona el mundo de la tecnología y buscas un lugar donde puedas crecer profesionalmente, ¡Keyrus es para ti! Aquí, cada día trae nuevos desafíos y oportunidades para aprender y mejorar.

Estamos en búsqueda de un/a CX Consultant para nuestro equipo de CX.

Como CX Consultant en Keyrus, trabajarás de la mano de un equipo de profesionales con altísimas competencias técnicas y con las mejores cualidades humanas.

Participarás en proyectos para clientes de diferentes industrias, utilizando las últimas tecnologías para llevar a cabo proyectos innovadores.

Responsibilities

  • Conectar la tecnología con las necesidades del negocio, liderando la definición, diseño e implementación de casos de uso en CRM y experiencia del cliente (CX).

  • Analizar requerimientos de negocio y transformarlos en soluciones técnicas y estratégicas.

  • Configurar y administrar plataformas CRM (principalmente Salesforce).

  • Acompañar a clientes en procesos de adopción tecnológica y evolución estratégica.

  • Realizar sesiones de discovery con equipos de negocio para entender objetivos, audiencias y procesos clave.

  • Diseñar y co-crear soluciones aplicando metodologías ágiles y de Design Thinking.

  • Colaborar con equipos multidisciplinarios (consultores, desarrolladores, analistas, PMs, QA) en entornos ágiles.

Qualifications

  • Más de 5 años de experiencia en proyectos de CRM Salesforce.

  • Experiencia consultiva conectando negocio y tecnología.

  • Título universitario en Marketing, Administración, Ingeniería, Ciencias de la Computación o áreas afines.

  • Experiencia en agile y Design Thinking.

  • Inglés intermedio-alto o superior.

  • Ubicación en Medellín (obligatorio, rol híbrido con presencialidad ocasional en cliente).

What would make you stand out

  • Experiencia con Salesforce Marketing Cloud y/o Data Cloud.

  • Certificaciones en Salesforce (p.

    ej., Marketing Cloud Email Specialist, Administrator, Consultant).

  • Conocimientos en Interaction Studio, Advertising Studio, Datorama, Email & Mobile Studio.

  • Experiencia en otras soluciones CX (Salesforce o SAP: Commerce, Marketing, Sales, Service, Customer Data Platform, etc.).

  • Portugués (opcional, pero suma puntos).

Why Keyrus

  • Somos un Great Place to Work.

  • En Keyrus trabajamos 100% remoto, con posibilidad de desplazamientos del 10-20% según la posición.

  • Ofrecemos un ambiente retador, donde trabajarás con tecnologías de punta en el mundo de la consultoría.

  • Contamos con beneficios competitivos y múltiples oportunidades de crecimiento profesional.

¡Únete a nosotros en Keyrus! Si quieres saber más de la compañía, te invitamos a visitar nuestro sitio web:

Keyrus cree en la diversidad y, por eso, solo evaluamos los aspectos técnicos y comportamentales de nuestros candidatos.

¡Animamos a todos a participar en nuestros procesos de contratación, sin importar su género, edad, etnia, religión, identidad o condición! No permitimos ningún tipo de discriminación en nuestro equipo.

#J-18808-Ljbffr

Required Skill Profession

Aspectos Generales De Rr. Hh.


  • Job Details

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Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Experience roles.

13551 Jobs in Colombia
13551
11728 Jobs in Workfromhome
11728
Download Customer Experience Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Experience Consultant (Medellin) Job?

Great news! is currently hiring and seeking a Customer Experience Consultant (Medellin) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keyrus adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Experience Consultant (Medellin) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Consultant (Medellin)?

Key qualifications for Customer Experience Consultant (Medellin) typically include Aspectos Generales De Rr. Hh. and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Consultant (Medellin)?

To improve your chances of getting hired for Customer Experience Consultant (Medellin), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Consultant (Medellin) Job Success

Keyrus interview tips for Customer Experience Consultant (Medellin)

Here are some tips to help you prepare for and ace your Customer Experience Consultant (Medellin) job interview:

Before the Interview:

Research: Learn about the Keyrus's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Consultant (Medellin) interview at Keyrus, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keyrus's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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