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Urgent! Customer Experience Consultant (Medellin) Job Opening In WorkFromHome – Now Hiring Keyrus

Customer Experience Consultant (Medellin)



Job description

¡Únete a KEYRUS y transforma el futuro con nosotros!

Overview

En Keyrus, nos apasiona la innovación y la tecnología.

Somos una compañía francesa con más de 28 años de experiencia, presente en 26 países y con más de 3,500 consultores alrededor del mundo.

En Colombia, llevamos 8 años liderando soluciones en experiencia digital e inteligencia de datos , ayudando a las empresas a evolucionar en la era digital.

Si te apasiona el mundo de la tecnología y buscas un lugar donde puedas crecer profesionalmente, ¡Keyrus es para ti! Aquí, cada día trae nuevos desafíos y oportunidades para aprender y mejorar.

Estamos en búsqueda de un/a CX Consultant para nuestro equipo de CX.

Como CX Consultant en Keyrus, trabajarás de la mano de un equipo de profesionales con altísimas competencias técnicas y con las mejores cualidades humanas.

Participarás en proyectos para clientes de diferentes industrias, utilizando las últimas tecnologías para llevar a cabo proyectos innovadores.

Responsibilities

  • Conectar la tecnología con las necesidades del negocio, liderando la definición, diseño e implementación de casos de uso en CRM y experiencia del cliente (CX).

  • Analizar requerimientos de negocio y transformarlos en soluciones técnicas y estratégicas.

  • Configurar y administrar plataformas CRM (principalmente Salesforce).

  • Acompañar a clientes en procesos de adopción tecnológica y evolución estratégica.

  • Realizar sesiones de discovery con equipos de negocio para entender objetivos, audiencias y procesos clave.

  • Diseñar y co-crear soluciones aplicando metodologías ágiles y de Design Thinking.

  • Colaborar con equipos multidisciplinarios (consultores, desarrolladores, analistas, PMs, QA) en entornos ágiles.

Qualifications

  • Más de 5 años de experiencia en proyectos de CRM Salesforce.

  • Experiencia consultiva conectando negocio y tecnología.

  • Título universitario en Marketing, Administración, Ingeniería, Ciencias de la Computación o áreas afines.

  • Experiencia en agile y Design Thinking.

  • Inglés intermedio-alto o superior.

  • Ubicación en Medellín (obligatorio, rol híbrido con presencialidad ocasional en cliente).

What would make you stand out

  • Experiencia con Salesforce Marketing Cloud y/o Data Cloud.

  • Certificaciones en Salesforce (p.

    ej., Marketing Cloud Email Specialist, Administrator, Consultant).

  • Conocimientos en Interaction Studio, Advertising Studio, Datorama, Email & Mobile Studio.

  • Experiencia en otras soluciones CX (Salesforce o SAP: Commerce, Marketing, Sales, Service, Customer Data Platform, etc.).

  • Portugués (opcional, pero suma puntos).

Why Keyrus

  • Somos un Great Place to Work.

  • En Keyrus trabajamos 100% remoto, con posibilidad de desplazamientos del 10-20% según la posición.

  • Ofrecemos un ambiente retador, donde trabajarás con tecnologías de punta en el mundo de la consultoría.

  • Contamos con beneficios competitivos y múltiples oportunidades de crecimiento profesional.

¡Únete a nosotros en Keyrus! Si quieres saber más de la compañía, te invitamos a visitar nuestro sitio web:

Keyrus cree en la diversidad y, por eso, solo evaluamos los aspectos técnicos y comportamentales de nuestros candidatos.

¡Animamos a todos a participar en nuestros procesos de contratación, sin importar su género, edad, etnia, religión, identidad o condición! No permitimos ningún tipo de discriminación en nuestro equipo.

#J-18808-Ljbffr


Required Skill Profession

Aspectos Generales De Rr. Hh.



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    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


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