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As Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.
Your responsibilities:
Professional and efficient coordination of the assigned SCM account (s).
Ensure KPI’s, clients’ SOP/IOP/SLA and company’s procedures compliance, focusing always on a high customer service level.
Accomplish and monitor the time frame given by SCM clients at each shipment stage.
Maintain good relationship with External/Internal Customers and suppliers, living our company values.
Support Lead Logistics Team on the operational procedures’ review as well as new accounts, procedures and systems implementations.
Weekly report Lead Logistics CX manager through the MOS presentation about account’s performance.
Continuously strive to improve data quality, service levels and productivity.
Support on the identification of new business opportunities of the assigned accounts.
Monitor all open PO’s as per client’s SOP/IOP/SLA specifications.
Report any deviation to the operation as mapped in client’s SOP/IOP/SLA. In case of export operation, to check every booking sent by vendors and report discrepancies to client via e-mail or C&E tool.
Work closely with the origin offices to ensure client’s SOP/IOP/SLA are followed including Data Quality.
Process all bookings: booked with the nominated carrier, confirm bookings during the next 24 hours after discrepancies have been resolved (if any).
Send shipping instructions to carrier on time as per the client’s SOP/IOP/SLA, taking care of the information is being sent.
Check destination countries’ regulations before shipments departure in order to avoid any penalty.
Perform any transmission needed (e.g. ASN, ISF, 315 message), send it on time and follow up the correctly reception.
Update all the shipments details in MODS as per client’s SOP when every event takes place in order to give end-to-end visibility or send the information to the GSC for MODS updates and follow those are performed.
Keep customers dully, on time and correctly informed about shipment status throughout the whole process.
Use Connective Task Management (CTM) Tool to ensure shipments are being attended properly.
Use Communication Cost Tool (CCT) to invoice cargoes on time avoiding Data Quality issues.
What we are looking for:
At least 5 years in operations or customer services roles in International Transportation, Logistics, or Freight Forwarding (Desirable).
Bachelor’s Degree in international commerce, Administration, Economy, Engineering Careers or related areas.
Advanced level of written and spoken English
Knowledge of the freight forwarding business.
Planning and execution capabilities.
Analytical and problem-solving skills
Positive, proactive, and persistent.
Responsible and organized.
Good communication skills.
Ability to work under pressure keeping quality focus.
Excellent Stakeholder management.
#LI-JL1
#LI-Hybrid
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Great News! We've discovered an exciting live job opportunity for a Customer Experience Consultant - 4PL position in Bogotá. This job is currently open for hiring/recruiting by Maersk, exclusively for you at Colombia Jobs Expertini. Feel free to download the job details here.
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The work culture at Maersk must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Maersk and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Colombia, particularly within Bogotá. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Bogotá's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Bogotá, additional details can be found on Bogotá Wikipedia.
Customer Experience Consultant - 4PL jobs are available in Colombia.
Exploring the cost of living in Bogotá. At Expertini.Com for Bogotá , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Customer Experience Consultant - 4PL in Bogotá varies, but the standard pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Maersk follow the application process following the "Apply Now" button at Colombia Jobs Expertini and also you can visit Maersk official career page and follow their application process.
Key qualifications for Customer Experience Consultant - 4PL typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Customer Experience Consultant - 4PL positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Experience Consultant - 4PL on Colombia Jobs Expertini.
To improve your chances of getting hired for Customer Experience Consultant - 4PL, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Colombia Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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