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Coordinador de Soporte y Servicios de TI Job Opening In Bogotá – Now Hiring Pear Solutions SAS


Job description

Coordinador de Soporte y Servicios de TI

Somos una empresa del sector TI en constante crecimiento, especializada en soluciones tecnológicas, infraestructura y servicios empresariales.

Buscamos un
Coordinador de Soporte y Servicios de TI
para liderar la mesa de servicios, coordinar los equipos de soporte y garantizar la correcta operación de los procesos de soporte bajo el marco ITIL.

Sobre el rol

Necesitamos un profesional con formación en ingeniería y certificaciones ITIL avanzadas, con experiencia en coordinación de equipos de soporte y gestión de servicios TI, asegurando la continuidad operativa y altos estándares de servicio.

Responsabilidades principales

Supervisar y coordinar a los técnicos de soporte en sitio y de conectividad.

Implementar y gestionar procesos alineados al marco ITIL.

Garantizar el cumplimiento de SLA y la calidad en la atención a usuarios.

Resolver y escalar incidencias, problemas y solicitudes de nivel avanzado.

Monitorear indicadores de servicio y elaborar reportes de gestión.

Liderar proyectos de mejora en procesos de soporte y servicio.

Documentar incidentes, métricas y buenas prácticas de gestión.

Requisitos


Formación académica

  • Profesional en Ingeniería de Sistemas, Telecomunicaciones, Informática, Software, Teleinformática, Electrónica, Telemática o Industrial.

  • Tarjeta profesional vigente.


Certificaciones técnicas (obligatorias)

  • ITIL Foundation 4
  • Y al menos una de las siguientes:
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High Velocity IT


Experiencia

  • General: mínimo
    4 años de experiencia profesional certificada
    , contados desde la expedición de la tarjeta profesional.

  • Específica:
  • 2 años
    como director, asesor, coordinador o consultor en mesa de soluciones TIC.

  • 1 año
    en soporte técnico (hardware, software y/o comunicaciones) con manejo de herramientas de mesa de servicios TIC.

Condiciones laborales

  • Rol:
    Coordinador de Soporte y Servicios de TI
  • Contrato: Obra o labor (con todas las prestaciones de ley, estabilidad laboral y oportunidad de crecimiento).

  • Horario: Lunes a viernes
  • Salario básico:
    $
  • Bono fijo:
    $800.000
  • Total: $
  • Ubicación: Bogotá
  • Contratación inmediata

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pear Solutions SAS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Coordinador de Soporte y Servicios de TI Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Coordinador de Soporte y Servicios de TI typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Coordinador de Soporte y Servicios de TI Job Success

Pear Solutions SAS interview tips for Coordinador de Soporte y Servicios de TI

Here are some tips to help you prepare for and ace your Coordinador de Soporte y Servicios de TI job interview:

Before the Interview:

Research: Learn about the Pear Solutions SAS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Coordinador de Soporte y Servicios de TI interview at Pear Solutions SAS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pear Solutions SAS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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