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Coordinador de Mesa de Ayuda SAP Job Opening In Colombia, Colombia – Now Hiring Inetum


Job description

Perfil

  • Experiencia en coordinación de equipos de mesa de ayuda.

  • Manejo de herramientas de gestión como Service Desk, Jira, Solman de SAP.

  • Conocimiento del ciclo de vida de las soluciones SAP

  • Habilidades de liderazgo, comunicación y gestión de indicadores.

  • Enfoque en la satisfacción del cliente
  • Responsabilidades:

  • Coordinar y supervisar el equipo de consultores remotos de mesa de ayuda.

  • Garantizar el cumplimiento de los niveles de servicio (SLAs) establecidos.

  • Monitorear y reportar indicadores de desempeño del servicio.

  • Gestionar la asignación y seguimiento de tickets en herramientas de gestión del servicio, como: Service Desk, Jira, Solman de SAP.

  • Identificar oportunidades de mejora en los procesos de atención y soporte.

  • Actuar como punto de escalamiento para incidencias críticas.

  • Promover buenas prácticas de atención al cliente y resolución efectiva de problemas.

  • Facilitar la capacitación continua del equipo en herramientas y procesos.

  • Mantener una comunicación fluida con otras áreas técnicas y de negocio.

  • Identificar oportunidades de crecimiento del servicio
  • Organización

    País

    Colombia

    Ubicación

    Colombia

    Tipo de contrato

    Indefinido

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Are You Looking for Coordinador de Mesa de Ayuda SAP Job?

    Great news! is currently hiring and seeking a Coordinador de Mesa de Ayuda SAP to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Inetum adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

    What Is the Average Salary Range for Coordinador de Mesa de Ayuda SAP Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Coordinador de Mesa de Ayuda SAP Job Success

    Inetum interview tips for Coordinador de Mesa de Ayuda SAP

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    Before the Interview:

    Research: Learn about the Inetum's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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