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Coordinador de Mesa de Ayuda Job Opening In Sabana de Bogotá – Now Hiring Yel Informática


Job description

Coordinador de Mesa de Ayuda/Service Desk Delivery Lead

¿Te apasiona brindar soluciones y liderar equipos en entornos corporativos?

Esta oportunidad es para vos

En YEL Solutions, empresa con más de dos décadas de experiencia en servicios de IT Outsourcing en Latinoamérica (Argentina, México, Uruguay, Perú, Chile y Colombia), buscamos incorporar a nuestro equipo un/a profesional para coordinar el servicio de mesa de ayuda IT.

Ubicación: Presencial – Área Metropolitana de Bogotá
Horario: Lunes a viernes de 8:00 a 18:00 hs con disponibilidad para Guardias ante Urgencias

Responsabilidades del rol:

  • Actuar como referente del Service Desk, asegurando la calidad del servicio.

  • Coordinar y liderar equipos de soporte técnico.

  • Gestionar incidentes y requerimientos mediante herramientas de ticketing.

  • Realizar seguimiento de casos abiertos y garantizar su resolución.

  • Brindar atención al cliente en entorno corporativo.

Perfil buscado:

· Graduados o estudiante próximo a Graduarse en carreras de TI

· Experiencia comprobable en manejo de servicios similares para clientes corporativos

  • Experiencia en metodologías y estándares como ITIL V3/V4, ISO 20000.

  • Formación en carreras de Tecnología o afines (en curso o finalizada).

  • Excelente comunicación verbal y escrita.

  • Dominio de herramientas como:
  • Active Directory
  • InvGate
  • Office 365
  • Windows 10
  • Herramientas de gestión de tickets
  • Conocimientos básicos en redes, hardware y software.

  • Capacidad analítica para identificar y resolver problemas.

  • Idioma: Inglés avanzado (oral y escrito).

*

  • Lo que ofrecemos:
  • Contratación directa en plantilla de YEL Solutions.

  • Beneficios corporativos y prestaciones superiores a las de ley.

  • Ambiente profesional, dinámico y orientado al crecimiento.

¿Querés formar parte de un equipo que pone a las personas en el centro de su cultura?

Postulate y descubrí tu próximo desafío

Tipo de puesto: Tiempo completo, Indefinido

Pregunta(s) de postulación:

  • Indique pretensión salarial bruta en pesos colombianos, ( antes de quitarle impuestos)
  • Indique lugar de residencia, ya que el trabajo en presencial en el area metropolitana de colombia.

Escolaridad:

  • Licenciatura terminada (Deseable)

Experiencia:

  • Service desk delivery lead : 2 años (Obligatorio)

Idioma:

  • inglés (Obligatorio)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Coordinador de Potential: Insight & Career Growth Guide


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Are You Looking for Coordinador de Mesa de Ayuda Job?

Great news! is currently hiring and seeking a Coordinador de Mesa de Ayuda to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Yel Informática adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Coordinador de Mesa de Ayuda Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sabana de Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Coordinador de Mesa de Ayuda typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Coordinador de Mesa de Ayuda Job Success

Yel Informática interview tips for Coordinador de Mesa de Ayuda

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Research: Learn about the Yel Informática's mission, values, products, and the specific job requirements and get further information about

Other Openings

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