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Contact Center Trainer Job Opening In Barranquilla – Now Hiring GlowTouch Technologies


Job description

Join to apply for the Contact Center Trainer role at GlowTouch Technologies .

Responsibilities

  • Prepare and provide on premise and/or virtual training for new hires.

  • Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.

  • Provide ongoing training of new and updated information, products, and processes.

  • Create a positive and engaging virtual learning environment.

  • Develop team skills in areas of customer service and communication.

  • Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.

  • Assemble and distribute course materials and teaching aids.

  • Track completion of training and all testing results by employee.

  • Provide feedback to management regarding individual attendance and progress during training and nesting.

  • Coordinate with training management to identify new training needs and recommend additional learning material as appropriate.

  • Assist with on-going training needs.

  • Provide production floor support during nesting.

  • Other duties as required.

Qualifications

To be considered, candidates are expected to have the following:

  • 1-2 years of adult learning training experience, preferably in a call center environment.

  • Excellent communication and presentation skills.

  • Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice.

  • Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines.

  • Ability to train on repetitive material while maintaining focus and enthusiasm.

  • Familiarity with interactive learning techniques.

  • Experience with Learning Management Software (LMS) preferred.

  • Excellent organizational skills, detail-oriented.

  • Proficiency in all Microsoft Office programs.

  • Ability to work independently and finish tasks with minimal supervision.

Seniority level

  • Entry level

Employment type

  • Full-time
#J-18808-Ljbffr

Required Skill Profession

Formación & Coaching


  • Job Details

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Unlock Your Contact Center Potential: Insight & Career Growth Guide


Real-time Contact Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Contact Center in Barranquilla, Colombia, highlighting market share and opportunities for professionals in Contact Center roles.

3153 Jobs in Colombia
3153
35 Jobs in Barranquilla
35
Download Contact Center Jobs Trends in Barranquilla and Colombia

Are You Looking for Contact Center Trainer Job?

Great news! is currently hiring and seeking a Contact Center Trainer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GlowTouch Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Contact Center Trainer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Barranquilla. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Contact Center Trainer?

Key qualifications for Contact Center Trainer typically include Formación & Coaching and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Contact Center Trainer?

To improve your chances of getting hired for Contact Center Trainer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Contact Center Trainer Job Success

GlowTouch Technologies interview tips for Contact Center Trainer

Here are some tips to help you prepare for and ace your Contact Center Trainer job interview:

Before the Interview:

Research: Learn about the GlowTouch Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Contact Center Trainer interview at GlowTouch Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GlowTouch Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Contact Center Trainer Positions

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