Join to apply for the Contact Center Trainer role at GlowTouch Technologies .
Responsibilities
- Prepare and provide on premise and/or virtual training for new hires.
- Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.
- Provide ongoing training of new and updated information, products, and processes.
- Create a positive and engaging virtual learning environment.
- Develop team skills in areas of customer service and communication.
- Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.
- Assemble and distribute course materials and teaching aids.
- Track completion of training and all testing results by employee.
- Provide feedback to management regarding individual attendance and progress during training and nesting.
- Coordinate with training management to identify new training needs and recommend additional learning material as appropriate.
- Assist with on-going training needs.
- Provide production floor support during nesting.
- Other duties as required.
Qualifications
To be considered, candidates are expected to have the following:
- 1-2 years of adult learning training experience, preferably in a call center environment.
- Excellent communication and presentation skills.
- Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice.
- Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines.
- Ability to train on repetitive material while maintaining focus and enthusiasm.
- Familiarity with interactive learning techniques.
- Experience with Learning Management Software (LMS) preferred.
- Excellent organizational skills, detail-oriented.
- Proficiency in all Microsoft Office programs.
- Ability to work independently and finish tasks with minimal supervision.
Seniority level
Employment type
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