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Urgent! Contact Center Trainer Job Opening In Barranquilla – Now Hiring GlowTouch Technologies

Contact Center Trainer



Job description

Join to apply for the Contact Center Trainer role at GlowTouch Technologies .

Responsibilities

  • Prepare and provide on premise and/or virtual training for new hires.

  • Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.

  • Provide ongoing training of new and updated information, products, and processes.

  • Create a positive and engaging virtual learning environment.

  • Develop team skills in areas of customer service and communication.

  • Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.

  • Assemble and distribute course materials and teaching aids.

  • Track completion of training and all testing results by employee.

  • Provide feedback to management regarding individual attendance and progress during training and nesting.

  • Coordinate with training management to identify new training needs and recommend additional learning material as appropriate.

  • Assist with on-going training needs.

  • Provide production floor support during nesting.

  • Other duties as required.

Qualifications

To be considered, candidates are expected to have the following:

  • 1-2 years of adult learning training experience, preferably in a call center environment.

  • Excellent communication and presentation skills.

  • Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice.

  • Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines.

  • Ability to train on repetitive material while maintaining focus and enthusiasm.

  • Familiarity with interactive learning techniques.

  • Experience with Learning Management Software (LMS) preferred.

  • Excellent organizational skills, detail-oriented.

  • Proficiency in all Microsoft Office programs.

  • Ability to work independently and finish tasks with minimal supervision.

Seniority level

  • Entry level

Employment type

  • Full-time
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Required Skill Profession

Formación & Coaching



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