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Urgent! Consultor en Gestion del Conocimiento Job Opening In Sabana de Bogotá – Now Hiring Capgemini Engineering

Consultor en Gestion del Conocimiento



Job description

Descripción breve


Consultor con habilidades en la generación de documentación en sharepoint con herramientas dinámicas de enseñanza para la entrega de conocimiento en procesos de atención al cliente.

Habilidades de formación e implementación de estrategias que mejoren la ejecución de los procesos de la compañía y hacer seguimiento para mantener el conocimiento en el tiempo.

Se requiere persona con experiencia en formación y creación de documentación, proactivo y que haga propuestas de mejora con respecto a los procedimientos que se definan.

Debe tener habilidad para identificar la necesidad del cliente y así mismo entregar respuestas con valor agregado y que apunten a la estrategia de la calidad en la entrega de la información.

Conocimiento en procesos de auditorías y calidad para identificar oportunidades de mejora en los procesos y proponer planes de acción y mejora.

Formación académica:

  • Profesional en comunicación social, administración de empresas y psicología o afines.

Experiencia:

  • Mínimo 2 años en procesos de gestión del conocimiento, formación y calidad.

  • Atención al cliente (para empresas de servicios públicos, no excluyente).

Habilidades:

  • Manejo y conocimiento de plataformas de e-learning.

  • Manejo intermedio de herramientas de Microsoft (Excel, Word, power point, etc)
  • Excelente redacción y ortografía.

  • Seguimiento de proveedores y de cliente.

  • Conocimiento en manejo de auditorías.

  • Comunicación asertiva y trabajo en equipo.

Qué ofrecemos:

  • Contrato indefinido

  • Medicina prepagada

  • Seguros

  • Plataformas de educación

  • Modalidad: Remoto, Solo en Colombia.

LI-Remote


LI-SR1


Required Skill Profession

Other General



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