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Business Manager Job Opening In Bogotá – Now Hiring Transcom


Job description

About Us

We are a multinational BPO company with a strong global presence, committed to delivering exceptional customer experience, operational excellence, and innovative solutions.

With a diverse and talented workforce, we provide world-class services to leading brands across multiple industries.

Our dynamic and inclusive culture fosters growth, collaboration, and continuous improvement, making us a trusted partner in the ever-evolving global market.

Are you passionate about risk management, compliance auditing, and regulatory governance?

Join a global company as a Risk & Compliance Analyst, where you'll play a key role in evaluating and mitigating risks in a fast-paced international environment.

What you'll do

We're looking for an inspiring ACCM//Business manager to drive a team of passionate customer service agents in a fun and high-energy BPO environment If you love helping people grow, improving processes, and creating positive customer experiences, this is your chance to shine .

Your mission:

● Manage the daily oversight of the Global Contact Center

● Act as the primary point of contact for issue resolution, optimizing processes, and driving

efficiency in the Contact Center

● Ensure constant alignment with Gartner goals and standards

● Implement strategies and trainings for continuous improvement for our Contact Center

● Collaborate to establish key performance indicators (KPIs) and service level agreements

(SLAs) for the team and monitor performance against set targets

● Weekly calibration meetings with Gartner's Global Contact Center Manager where you will

listen and grade calls, review analytics and strategize how to improve performance.

● Conduct team member interviews and make staffing decisions

● Data management and reporting/analytics for Contact Center performance

● Make recommendations to management based on findings and assist to implement them

● Responsible for answering escalated client inquiries

● Ensure adherence to Global Contact Center policies, produces and regulatory

requirements

● Provide process enhancements, ensuring the highest level of client experience

● Assist with customer calls, as needed

What we're looking for

● 3-5 years of customer service contact center management experience

● 2+ years in project management and/or process improvement

● Fully competent in Microsoft Office, strong Excel skills needed

● Ability to manage multiple tasks simultaneously and prioritize workload

● Experience with customer support platforms, troubleshooting and escalation resolution

● Ability to drive commitments and communications from internal teams as the liaison

between ACX and Gartner

● Strong business writing and communications skills

● Must be able to analyze performance reports, identify key metrics (KPIs), and use them to

spot trends and opportunities for improvement

What we offer

COP Base Salary + Performance bonuses

Growth & learning opportunities (certifications included)

Work in a multicultural environment with global impact

Career development & leadership training

Required Skill Profession

Other General


  • Job Details

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Unlock Your Business Manager Potential: Insight & Career Growth Guide


Real-time Business Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Business Manager in Bogotá, Colombia, highlighting market share and opportunities for professionals in Business Manager roles.

37958 Jobs in Colombia
37958
3310 Jobs in Bogotá
3310
Download Business Manager Jobs Trends in Bogotá and Colombia

Are You Looking for Business Manager Job?

Great news! is currently hiring and seeking a Business Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Transcom adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Business Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Business Manager?

Key qualifications for Business Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Business Manager?

To improve your chances of getting hired for Business Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Business Manager Job Success

Transcom interview tips for Business Manager

Here are some tips to help you prepare for and ace your Business Manager job interview:

Before the Interview:

Research: Learn about the Transcom's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Business Manager interview at Transcom, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Transcom's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Business Manager Positions

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