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Urgent! bilingual quality experience analyst Job Opening In Bogotá – Now Hiring Interactivo Grupo Marktel

bilingual quality experience analyst



Job description

Vacante: Analista de Calidad Bilingüe – Contact Center & BPO

¿Tienes un fuerte enfoque en la excelencia operativa, atención al detalle y pasión por mejorar la experiencia del cliente?

Esta es tu oportunidad para marcar la diferencia

Misión del cargo

Monitorear y evaluar la calidad de las llamadas realizadas por los asesores, asegurando el cumplimiento de los estándares establecidos.

Además, serás responsable de brindar retroalimentación efectiva y oportuna en conjunto con el Team Leader, el Jefe de Operaciones y/o el cliente, con el fin de impulsar la mejora continua.

Formación académica:

  • Bachiller culminado.

Experiencia requerida:

  • Mínimo 1 año como
    Analista de Calidad
    en campañas bilingües de atención al cliente en el sector
    Contact Center & BPO
    .

Conocimientos y habilidades clave:

  • Inglés nivel
    B2
    (escucha, lectura y escritura).

  • Conocimiento sólido en procesos de evaluación y monitoreo de calidad.

  • Capacidad para brindar retroalimentación constructiva y orientada a resultados.

  • Dominio de herramientas de evaluación y análisis de interacciones.

Salario:
$
comisiones por cumplimiento de indicadores

Tipo de contrato:
Indefinido

Pagos quincenales

Formación continua
y oportunidades reales de
crecimiento profesional

Ambiente laboral dinámico y colaborativo

  • Lunes a viernes: 8:00 a.m. a 5:00 p.m.
  • Sábados: 8:00 a.m. a 12:00 p.m.

ÚNETE A NUESTRO EQUIPO Y CRECE CON NOSOTROS


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