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Urgent! Bilingual IT Support Coordinator Job Opening In Santiago de Cali – Now Hiring Confidential

Bilingual IT Support Coordinator



Job description

Help Desk Coordinator – Bilingüe


Misión del cargo:

Coordinar la operación de la mesa de ayuda (Help Desk), garantizando el cumplimiento de los niveles de servicio (ANS), la mejora continua de procesos y la satisfacción de clientes internos y externos, aplicando herramientas TIC y metodologías ITIL.


Funciones principales:

  • Verificar el cumplimiento de los Acuerdos de Niveles de Servicio (ANS).

  • Mantener actualizados procesos y procedimientos de prestación de servicios.

  • Realizar seguimiento a las comunicaciones con clientes.

  • Apoyar en la elaboración de informes de gestión.

  • Administrar y conservar flujos de información en la herramienta ITSM.

  • Actualizar y mejorar el catálogo y portafolio de servicios en la herramienta de gestión.

  • Dar seguimiento a solicitudes y requerimientos registrados en la plataforma TIC.


Perfil requerido:

  • Técnico o profesional en sistemas o carreras afines.

  • Inglés C1 (obligatorio).

  • Certificación ITIL v4 vigente.

  • Experiencia en coordinación de mesas de ayuda (Help Desk).

  • Habilidades de comunicación, resolución de problemas y orientación al cliente.

  • Conocimientos técnicos en sistemas operativos, redes y aplicaciones de soporte.

  • Organización y manejo del tiempo.

  • Conocimiento en metodologías ITSM.


Condiciones del cargo:

  • Horario: Lunes a domingo, de 2:00 p.m. a 10:00 p.m. (44 horas semanales, distribuidas según necesidad).

  • Equipo de apoyo: Contarás con técnicos a cargo para la distribución estratégica de turnos.

  • Contrato: Término indefinido, directo con la compañía (presencial).

  • Salario: A convenir + prestaciones de ley.


Required Skill Profession

Other General



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