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Bilingual Customer Service Representative Job Opening In Medellín – Now Hiring The Staffing Connection


Job description

We're hiring a highly organized, empathetic, and detail-oriented Customer Service Representative based in Colombia.

This role is essential in supporting our customers with questions, concerns, and care—primarily via email, chat, phone, and social media channels.

You'll be the voice of Gathre, ensuring every interaction reflects our kind, helpful, and clear brand tone.

Responsibilities:

Provide timely and professional customer support via email, chat, phone, and social media.

Respond to inquiries regarding orders, returns, products, and promotions.

Resolve complaints and ensure high customer satisfaction.

Maintain and update customer service templates to reflect brand tone and seasonal promotions.

Collaborate with our warehouse and internal team to track and resolve order or shipping issues.

Flag trends or issues and proactively suggest improvements.

Qualifications:

Based in Colombia with excellent, fluent written English communication skills.

1–2 years of experience in a remote customer support role in e-commerce specifically

Familiarity with tools like Gorgias, Shopify, and Slack.

Emotionally intelligent and skilled at de-escalating with kindness.

Self-starter with the ability to work independently and meet deadlines.

Willingness to work U.S. business hours.

Job Type: Full-time

Application Question(s):

  • 1–2 years of experience in a remote customer support role in e-commerce?

  • Familiarity with tools like Gorgias and Shopify?

Language:

  • Do you speak a high level of English?

    (Required)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Bilingual Customer Potential: Insight & Career Growth Guide


Real-time Bilingual Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Bilingual Customer in Medellín, Colombia, highlighting market share and opportunities for professionals in Bilingual Customer roles.

14388 Jobs in Colombia
14388
249 Jobs in Medellín
249
Download Bilingual Customer Jobs Trends in Medellín and Colombia

Are You Looking for Bilingual Customer Service Representative Job?

Great news! is currently hiring and seeking a Bilingual Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Staffing Connection adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Bilingual Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Bilingual Customer Service Representative?

Key qualifications for Bilingual Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Bilingual Customer Service Representative?

To improve your chances of getting hired for Bilingual Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Bilingual Customer Service Representative Job Success

The Staffing Connection interview tips for Bilingual Customer Service Representative

Here are some tips to help you prepare for and ace your Bilingual Customer Service Representative job interview:

Before the Interview:

Research: Learn about the The Staffing Connection's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Bilingual Customer Service Representative interview at The Staffing Connection, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Staffing Connection's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Bilingual Customer Service Representative Positions

Setting up job alerts for Bilingual Customer Service Representative is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!