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Auditor de Calidad QA Speech Analytics Job Opening In Bogotá – Now Hiring ServiceBots


Job description

de la Compañía:

Servicebots es una compañía líder en Inteligencia Artificial Conversacional que desarrolla Agentes Virtuales Inteligentes (Voicebots, Chatbots) y Analítica de Conversaciones.

Ubicación:

Remoto con posibilidad de interacción ocasional en oficinas locales.

Resumen del Puesto:
Buscamos un Auditor de Calidad (QA) con una excepcional atención al detalle para unirse a nuestro equipo.

El objetivo principal del cargo es asegurar la calidad y el cumplimiento normativo en las interacciones con nuestros clientes, con un
enfoque crítico en la validación de la lectura de contratos por vía telefónica
.

La persona en este rol será clave para minimizar riesgos operativos y garantizar la correcta ejecución de los procedimientos en diversos procesos de servicio.

Funciones principales:

  1. Monitoreo y evaluación de la calidad de las interacciones con los clientes:

  2. Escuchar y evaluar llamadas, chats y correos electrónicos para verificar el cumplimiento de los estándares de calidad.

- Utilizar herramientas como SAC RR AC, CRM y ERP y otras plataformas de Claro Colombia para el seguimiento y control de la calidad.

- Calificar las interacciones según normas como COPC, identificando áreas de mejora y capacitación del modelo de Inteligencia Artificial.

  1. Análisis de datos e indicadores:

- Recopilar y analizar datos para identificar tendencias y patrones.

- Realizar carga y descarga de metadatas, planillas, BBDD, entre otros documentos de los CRM, ERP o SFTP de los clientes.

- Generar informes y presentaciones para la gerencia, consultores o clientes.

  1. Apoyo a los procesos de mejora continua:

- Identificar oportunidades de mejora y proponer soluciones.

- Participar en la implementación de nuevas estrategias para mejorar la calidad de los servicios.

- Brindar apoyo y entrenamiento a los stakeholders de los proyectos en temas de calidad.

  1. Comunicación y relaciones:

- Comunicarse efectivamente con clientes, consultores y gerencia.

- Responder correos y solicitudes de información de manera profesional.

- Colaborar con otros equipos para garantizar la calidad del servicio.

Funciones adicionales:

  1. Realizar auditorías internas de calidad:

- Evaluar el cumplimiento de estándares de calidad de los diferentes modelos de AI y Clientes.

- Identificar áreas de mejora y recomendar acciones correctivas.

- Documentar hallazgos y presentar informes a la gerencia y/o consultores.

  1. Participar en la elaboración de manuales de procedimientos:

- Colaborar en la creación y actualización de manuales de Calidad para cliente y proyecto, según aplique.

- Asegurar que los manuales sean claros y alineados con estándares de calidad y las necesidades de los modelos AI y el área de Desarrollo AI.

  1. Capacitar a los clientes en temas de calidad:

- Brindar asesoría sobre normas de calidad, herramientas de evaluación y/o técnicas de éxito.

- Facilitar talleres y sesiones de coaching para desarrollar sensibilización a los clientes del funcionamiento y uso de la AI como modelo de auditoría.

  1. Mantenerse actualizado en las últimas tendencias del Contact Center, AI y Tecnologías:

- Investigar y analizar tendencias en servicio al cliente, ventas, retención y demás necesidades del Customer Experiencia, Customer Care y Customer Journey.

- Recomendar implementación de nuevas tecnologías y estrategias para mejorar la calidad del servicio de los clientes.

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Auditor de Calidad QA Speech Analytics Job?

Great news! is currently hiring and seeking a Auditor de Calidad QA Speech Analytics to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceBots adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Auditor de Calidad QA Speech Analytics Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Auditor de Calidad QA Speech Analytics?

Key qualifications for Auditor de Calidad QA Speech Analytics typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Auditor de Calidad QA Speech Analytics Job Success

ServiceBots interview tips for Auditor de Calidad QA Speech Analytics

Here are some tips to help you prepare for and ace your Auditor de Calidad QA Speech Analytics job interview:

Before the Interview:

Research: Learn about the ServiceBots's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Auditor de Calidad QA Speech Analytics interview at ServiceBots, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceBots's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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