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Urgent! Auditor de Calidad QA Speech Analytics Job Opening In Bogotá – Now Hiring ServiceBots
de la Compañía:
Servicebots es una compañía líder en Inteligencia Artificial Conversacional que desarrolla Agentes Virtuales Inteligentes (Voicebots, Chatbots) y Analítica de Conversaciones.
Ubicación:
Remoto con posibilidad de interacción ocasional en oficinas locales.
Resumen del Puesto:
Buscamos un Auditor de Calidad (QA) con una excepcional atención al detalle para unirse a nuestro equipo.
El objetivo principal del cargo es asegurar la calidad y el cumplimiento normativo en las interacciones con nuestros clientes, con un
enfoque crítico en la validación de la lectura de contratos por vía telefónica
.
La persona en este rol será clave para minimizar riesgos operativos y garantizar la correcta ejecución de los procedimientos en diversos procesos de servicio.
Funciones principales:
Monitoreo y evaluación de la calidad de las interacciones con los clientes:
Escuchar y evaluar llamadas, chats y correos electrónicos para verificar el cumplimiento de los estándares de calidad.
- Utilizar herramientas como SAC RR AC, CRM y ERP y otras plataformas de Claro Colombia para el seguimiento y control de la calidad.
- Calificar las interacciones según normas como COPC, identificando áreas de mejora y capacitación del modelo de Inteligencia Artificial.
- Recopilar y analizar datos para identificar tendencias y patrones.
- Realizar carga y descarga de metadatas, planillas, BBDD, entre otros documentos de los CRM, ERP o SFTP de los clientes.
- Generar informes y presentaciones para la gerencia, consultores o clientes.
- Identificar oportunidades de mejora y proponer soluciones.
- Participar en la implementación de nuevas estrategias para mejorar la calidad de los servicios.
- Brindar apoyo y entrenamiento a los stakeholders de los proyectos en temas de calidad.
- Comunicarse efectivamente con clientes, consultores y gerencia.
- Responder correos y solicitudes de información de manera profesional.
- Colaborar con otros equipos para garantizar la calidad del servicio.
Funciones adicionales:
- Evaluar el cumplimiento de estándares de calidad de los diferentes modelos de AI y Clientes.
- Identificar áreas de mejora y recomendar acciones correctivas.
- Documentar hallazgos y presentar informes a la gerencia y/o consultores.
- Colaborar en la creación y actualización de manuales de Calidad para cliente y proyecto, según aplique.
- Asegurar que los manuales sean claros y alineados con estándares de calidad y las necesidades de los modelos AI y el área de Desarrollo AI.
- Brindar asesoría sobre normas de calidad, herramientas de evaluación y/o técnicas de éxito.
- Facilitar talleres y sesiones de coaching para desarrollar sensibilización a los clientes del funcionamiento y uso de la AI como modelo de auditoría.
- Investigar y analizar tendencias en servicio al cliente, ventas, retención y demás necesidades del Customer Experiencia, Customer Care y Customer Journey.
- Recomendar implementación de nuevas tecnologías y estrategias para mejorar la calidad del servicio de los clientes.
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Unlock Your Auditor de Potential: Insight & Career Growth Guide
Real-time Auditor de Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Auditor de in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 75481 jobs in Colombia and 23601 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Auditor de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ServiceBots is currently hiring and seeking a Auditor de Calidad QA Speech Analytics to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Auditor de Calidad QA Speech Analytics Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceBots adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Auditor de Calidad QA Speech Analytics Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Auditor de Calidad QA Speech Analytics typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Auditor de Calidad QA Speech Analytics interview at ServiceBots, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceBots's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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