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Urgent! Asistente de Servicio al cliente Job Opening In Santiago de Cali – Now Hiring Risk Consulting Global Group
Importante firma de Consultoría, está en busca de un perfil para ASISTENTE DE SERVICIO AL CLIENTE
Nos encontramos en la búsqueda de un(a) profesional comprometido(a), con excelentes habilidades comunicativas y vocación de servicio, para formar parte de nuestro equipo en la ciudad de Cali.
La persona seleccionada será responsable de brindar soporte y atención eficiente a los clientes, gestionando sus solicitudes, requerimientos y reclamos de manera oportuna, cordial y profesional, con el objetivo de garantizar una experiencia positiva y fortalecer la relación con nuestros usuarios.
Funciones:
Dar alcance a las solicitudes realizadas por el cliente a través de los medios de comunicación dispuestos por la compañía.
-Análisis de Incidencias: Investigar y analizar problemas reportados por los usuarios para identificar patrones y tendencias, determinando su causa raíz y proponiendo las mejores soluciones.
Agendar espacios para las reuniones de la CSR para las visitas de satisfacción al cliente.
Apoyar todas las labores relacionadas con la comercialización y el mercadeo de los diversos productos y servicios que ofrece la compañía.
Crear y mantener documentación detallada sobre problemas conocidos, soluciones y procedimientos de soporte.
Solicitar a los clientes certificados de experiencia.
Interactuar con clientes de acuerdo con políticas y estrategias de servicio de la compañía.
Cumplimiento con los indicadores del área
Preparar informes sobre el desempeño del soporte, métricas de resolución de incidencias y retroalimentación del cliente.
Evaluar y proponer sistemas y formas de simplificación y optimización de las operaciones a su cargo.
Demás actividades que el jefe directo requiera de su cargo.
Estudios
Formación:
1.Curso o capacitación básica en servicio al cliente.
2.Manejo de redacción e interpretación de información.
3.Conocimientos básicos de Excel y herramientas ofimáticas.
Habilidades:
Destreza para manejar programas, sistemas operativos, así como el paquete de Office.
Comunicación oral y escrita.
Técnicas de redacción y ortografía.
Capacidad para establecer y mantener relaciones cordiales, recíprocas y cálidas o redes de contacto con sus clientes internos y externos.
Condiciones Laborales:
Lunes a jueves de 7 am a 5 pm / viernes 7 am a 4 pm
Modalidad: Hibrida 3*2
Contrato Termino Indefinido
Salario: con todo lo de ley + beneficios ofrecidos por la compañía.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Asistente de Potential: Insight & Career Growth Guide
Real-time Asistente de Jobs Trends in Santiago de Cali, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Asistente de in Santiago de Cali, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 77429 jobs in Colombia and 7106 jobs in Santiago de Cali. This comprehensive analysis highlights market share and opportunities for professionals in Asistente de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Risk Consulting Global Group is currently hiring and seeking a Asistente de Servicio al cliente to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Asistente de Servicio al cliente Jobs Santiago de Cali.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Risk Consulting Global Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Asistente de Servicio al cliente Jobs Colombia varies, but the pay scale is rated "Standard" in Santiago de Cali. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Asistente de Servicio al cliente typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Asistente de Servicio al cliente, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Asistente de Servicio al cliente interview at Risk Consulting Global Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Risk Consulting Global Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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