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Urgent! Aprendiz Tecnólogo en Administración Job Opening In Bogotá – Now Hiring DHL Global Forwarding (Colombia) S.A.S.

Aprendiz Tecnólogo en Administración



Job description


POSICIÓN: Aprendiz UBICACIÓN: Bogotá, Colombia
PROPÓSITO:
Apoyo al equipo de IT-BPO
RESPONSABILIDADES CLAVE:
1.Gestión de Usuarios en MyDHLi:
Creación y administración de cuentas de usuarios en la plataforma MyDHLi, garantizando el acceso y la configuración adecuada según las necesidades de los clientes.
2.Capacitación y Soporte al Cliente:
Coordinación y seguimiento de las sesiones de capacitación para clientes en el uso del aplicativo MyDHLi, asegurando la correcta comprensión y utilización de la plataforma.
Proporcionar apoyo continuo durante las capacitaciones, respondiendo preguntas y resolviendo dudas para asegurar la eficiencia en el uso del sistema.
3.Gestión de Incidencias con Soporte Global:
Coordinación y comunicación con el equipo técnico de la India para la resolución de incidencias reportadas por los usuarios de la plataforma, gestionando la escalabilidad de problemas y asegurando tiempos de respuesta adecuados.
4.Gestión de Cierre de CCM (Quejas):
Monitoreo y seguimiento de los cierres de los casos de quejas (CCM), asegurando que los procesos de resolución sean cumplidos según los estándares establecidos.
Elaboración de reportes detallados sobre el estado de los CCM, proporcionando información relevante y actualizada a los diferentes equipos involucrados en la resolución de las quejas.
5.Creación y Optimización de Reportes:
Generación de informes periódicos para cada equipo relacionado con los CCM, contribuyendo al análisis de desempeño y mejoramiento continuo.
Asistencia en la creación y mejora de reportes, optimizando los procesos de recopilación y presentación de datos.
REQUISITOS DESEADOS:
· Estudiante en formación de programas Técnicos o Tecnólogos en áreas administrativas, ingeniería industrial o afines
· Manejo de Excel.
· El programa y la Institución deben tener convenio SENA.
· No haber firmado un contrato de aprendizaje avalado por el SENA previamente.
· Debe contar con el aval de su universidad para la realización de las prácticas.
· Manejo intermedio de herramientas de Office, especialmente Excel (formulas y tablas dinámicas)
HABILIDADES Y COMPETENCIAS:
· Interés en aprender y capacidad de aprendizaje
· Autogestión
· Optimización continua
· Creatividad
· Curiosidad


Required Skill Profession

Information And Record Clerks



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