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Urgent! Aprendiz Care Job Opening In Bogotá – Now Hiring IFX Networks



Job description

Tu oportunidad para iniciar tu carrera en
Soporte Técnico (CARE)
está aquí

En
IFX Networks
queremos que hagas parte de nuestro equipo.

Súmate a una
compañía internacional
que impulsa la transformación digital de cientos de empresas en
LATAM
.


Rol:
Aprendiz CARE

Misión del cargo:
Contribuir al desarrollo, fortalecimiento y consolidación de la operación del
CARE
, con el fin de aumentar el nivel de calidad y eficiencia en la atención y el servicio que se brinda a los clientes (internos y externos) de la compañía.


Funciones principales:

  • Atención y gestión de correos a nivel regional, creación de tickets, confirmación de casos, atención por Teams, canal WB y demás actividades que requiera la operación.

  • Revisar y gestionar los tickets de
    eventos, alertas e incidentes
    backbone y de clientes.

  • Mantener los procesos de
    S.O.
    que se estén ejecutando.

  • Realizar el seguimiento a los casos generados y confirmados por correo, encaminando su cierre.

  • Generar y certificar la creación y entrega a los clientes de los
    RFOs
    o informes de cierre de tickets.

  • Brindar apoyo diario en las actividades operativas y de coordinación del área CARE.


Requisitos clave:

(Ten en cuenta que, si tu práctica es de carrera profesional, tu perfil
NO
será considerado en esta oportunidad.)

  • Contar con
    aval institucional
    para realizar práctica de manera inmediata.

  • Ser estudiante
    técnico o tecnólogo
    en
    electrónica, sistemas, telecomunicaciones o áreas afines.

  • Competencias personales:
    Comunicación efectiva, orientación al servicio, atención al detalle, organización, trabajo en equipo y disposición para el aprendizaje.


Beneficios de ser parte de IFX:

Tarde libre en tu cumpleaños

Días compensatorios especiales

Asesorías de bienestar integral ilimitadas y gratuitas

IFX Learning: formación continua y certificaciones

Programas de promoción interna y crecimiento profesional

Celebraciones especiales y momentos compartidos en comunidad


¿Te interesa o conoces a alguien?

Envía tu hoja de vida a

Comparte esta oportunidad y ayúdanos a encontrar al próximo talento IFX

Vacante #SomosIFX #JoinUsNow #Bogotá #SoporteTécnico #Telecomunicaciones #TalentoIFX #Prácticas


Required Skill Profession

Other General



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    Unlock Your Aprendiz Care Potential: Insight & Career Growth Guide


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  • Are You Looking for Aprendiz Care Job?

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    IFX Networks interview tips for Aprendiz Care

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    • Other Openings
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