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Analyst, Client Resolution (NA Region Clients) Job Opening In Bogota – Now Hiring Visa


Job description

Job Description

This individual contributor role involves problem solving and identifying innovative solutions.

The analyst will operate independently, receiving guidance only in complicated situations.

 

Essential Functions:

  • Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
  • Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
  • Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
  • Work closely with various departments to understand Client goals and find solutions.
  • Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
  • Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
  • Maintain relationships to understand market needs, trends, and support approach improvements.
  • Establish and foster relationships with Clients and internal stakeholders at all levels.
  • Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
  • Build knowledge of all supported products and services, understanding their impact on clients’ business.

Qualifications

• Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.

• Commitment to delivering exceptional client experiences.

• High attention to details.

• Ability to work under pressure and handle multiple tasks simultaneously.

• Strong relationship management, strategic thinking, and problem-solving skills.

• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.

• Understanding credit card processing, payments gateways, and related technologies.

• Sound business decision-making, goal setting, and achieving high-quality operational results.

• Prioritization and management of customer expectations, both in team and independent settings.

• Developing and managing adaptable plans in changing environments.

• Excellent interpersonal skills with a proven record of customer satisfaction.

• Solid organizational, conceptual, and logical problem-solving abilities.

• Strong relationship management, strategic thinking, and problem-solving skills.

• Ability to establish productive working relationships.

• Efficient in Microsoft office (Outlook, Excel, Word and Power Point).

• Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).



Additional Information

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Analyst Client Potential: Insight & Career Growth Guide


Real-time Analyst Client Jobs Trends (Graphical Representation)

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Visa adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Analyst, Client Resolution (NA Region Clients) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogota. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Analyst, Client Resolution (NA Region Clients)?

Key qualifications for Analyst, Client Resolution (NA Region Clients) typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Analyst, Client Resolution (NA Region Clients) Job Success

Visa interview tips for Analyst, Client Resolution (NA Region Clients)

Here are some tips to help you prepare for and ace your Analyst, Client Resolution (NA Region Clients) job interview:

Before the Interview:

Research: Learn about the Visa's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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During the Interview:

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Final Thought:

To prepare for your Analyst, Client Resolution (NA Region Clients) interview at Visa, research the company, understand the job requirements, and practice common interview questions.

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