Analyst, Client Resolution (NA Region Clients)

This individual contributor role involves problem solving and identifying innovative solutions.

The analyst will operate independently, receiving guidance only in complicated situations.

Essential Functions:

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.

• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients’ business.

• Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.

• Commitment to delivering exceptional client experiences.

• High attention to details.

• Ability to work under pressure and handle multiple tasks simultaneously.

• Strong relationship management, strategic thinking, and problem-solving skills.

• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.

• Understanding credit card processing, payments gateways, and related technologies.

• Sound business decision-making, goal setting, and achieving high-quality operational results.

• Prioritization and management of customer expectations, both in team and independent settings.

• Developing and managing adaptable plans in changing environments.

• Excellent interpersonal skills with a proven record of customer satisfaction.

• Solid organizational, conceptual, and logical problem-solving abilities.

• Strong relationship management, strategic thinking, and problem-solving skills.

• Ability to establish productive working relationships.

• Efficient in Microsoft office (Outlook, Excel, Word and Power Point).

• Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.