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Urgent! Agentes de Revisión de Interacciones (Bilingue - Portugués y Español) Job Opening In Perímetro Urbano Barranquilla – Now Hiring GlowTouch Technologies

Agentes de Revisión de Interacciones (Bilingue Portugués y Español)



Job description

Agentes de Revisión de Interacciones (Bilingue - Portugués y Español)

UnifyCX está creciendo! Nos encontramos en la búsqueda de Agentes de Revisión de Interacciones para unirse a nuestro motivado y ambicioso equipo en Barranquilla, Colombia .

¡Únete y sé uno de los pioneros en nuestro nuevo site!

¿Qué harás?

Esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes.

El enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico.

¿Quién eres tú?

  • Tienes un título de secundaria.

  • Cuentas con más de 2 años de experiencia en servicio al cliente.

    Se valorará experiencia en soporte de segundo nivel (Tier 2), apoyo en piso (floor support) y actividades de backoffice.

  • Eres fluido en Portugués (B2) - (Indispensable)
  • Te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas.

¿Quiénes somos?

UnifyCX es una plataforma de inteligencia artificial transformadora que empodera y habilita a los equipos para ofrecer experiencias al cliente eficientes y excepcionales.

Diseñamos una atención al cliente “sobrehumana” a través de una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas por IA, como reclutamiento con IA, asistente de estudio para agentes, voz del cliente (VoC) y control de calidad automático.

Nuestro modelo de trabajo prioriza resultados medibles, como la CES y la retención, por encima de acuerdos de nivel de servicio (SLAs) obsoletos.

Con un enfoque en la automatización, el desarrollo del talento, las alianzas estratégicas y una estricta protección de datos, UnifyCX ofrece soluciones escalables, personalizadas y compatibles que generan un impacto real en el negocio.

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Required Skill Profession

Aspectos Generales De Rr. Hh.



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    Unlock Your Agentes de Potential: Insight & Career Growth Guide


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