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Urgent! Agente de Call Center Bogota Job Opening In Bogotá – Now Hiring Axity

Agente de Call Center Bogota



Job description

Brindar Soporte tecnológico, garantizando la excelencia del servicio a través de la administración de recursos, mantenimiento preventivo y/o correctivo, gestión de reportes y/o métricas, u operando centrales de procesos en centros de cómputo, generando un impacto positivo en la productividad y gestión del usuario.

Brindar asistencia técnica y apoyo de manera eficaz, eficiente y oportuna a los usuarios que contactan al Centro de Soporte Informático a través del Call Center o cualquier otro canal que se establezca


·Técnico en sistemas, electrónica, tecnología o informática o carreras afines o séptimo (7º) semestre de ingeniería


·Experiencia 1 año en atención de call center y/o soporte en sitio


·Capacitación de 40 horas en servicio al cliente


·Conocimiento técnico en software cliente y hardware de puesto de trabajo que permita 
realizar un adecuado diagnóstico.


·Actividades del cargo:


-Aplicar el protocolo definido por el cliente (saludo, gestión de esperas y despedida), notificando el número de caso al usuario.


-Confirmar los datos del usuario (ubicación, teléfono, sucursal, correo electrónico, extensión, entre otros).


-Registrar, clasificar y gestionar los casos recibidos a través de los diferentes canales de contacto habilitados, dentro de la Herramienta de Gestión llevando un consecutivo del registro, el cual es informado al usuario.


-Brindar soporte en sitio a equipos de puesto de trabajo (Desktops, laptops, 
impresoras, teléfonos, elementos audiovisuales, entre otros).


-Atender call en los horarios establecidos para cada sucursal y por demanda.


-Documentar su diagnóstico y/o solución de manera clara, concisa, bien redactada y sin errores de ortografía en todos los casos y escalarlos con la mayor oportunidad, si se requiere.


-Formateo de pc y/o portátiles cuando se requiera siguiendo el procedimiento establecido por el Cliente.


-Reasignaciones de pc y/o portátiles en sucursales siguiendo el procedimiento 
establecido por el cliente.

SCP elabora el documento para entregarlo.


-Realizar un uso adecuado de los elementos de trabajo, herramientas e información suministrados por el Cliente.


-Demás labores que le sean asignadas de conformidad con los documentos que hagan parte integral del contrato.


Competencias:


·Comunicación amable, efectiva y respetuosa


·Orientación al servicio


·Trabajo en equipo


·Creatividad y recursividad- Aplicación de procesos ya establecidos y/o retroalimentación para mejora continua


·Organización para el adecuado desarrollo de las funciones asignadas


Required Skill Profession

Information And Record Clerks



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