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Urgent! Agente de Call Center Bogota Job Opening In Bogotá – Now Hiring Axity
Brindar Soporte tecnológico, garantizando la excelencia del servicio a través de la administración de recursos, mantenimiento preventivo y/o correctivo, gestión de reportes y/o métricas, u operando centrales de procesos en centros de cómputo, generando un impacto positivo en la productividad y gestión del usuario.
Brindar asistencia técnica y apoyo de manera eficaz, eficiente y oportuna a los usuarios que contactan al Centro de Soporte Informático a través del Call Center o cualquier otro canal que se establezca
·Técnico en sistemas, electrónica, tecnología o informática o carreras afines o séptimo (7º) semestre de ingeniería
·Experiencia 1 año en atención de call center y/o soporte en sitio
·Capacitación de 40 horas en servicio al cliente
·Conocimiento técnico en software cliente y hardware de puesto de trabajo que permita
realizar un adecuado diagnóstico.
·Actividades del cargo:
-Aplicar el protocolo definido por el cliente (saludo, gestión de esperas y despedida), notificando el número de caso al usuario.
-Confirmar los datos del usuario (ubicación, teléfono, sucursal, correo electrónico, extensión, entre otros).
-Registrar, clasificar y gestionar los casos recibidos a través de los diferentes canales de contacto habilitados, dentro de la Herramienta de Gestión llevando un consecutivo del registro, el cual es informado al usuario.
-Brindar soporte en sitio a equipos de puesto de trabajo (Desktops, laptops,
impresoras, teléfonos, elementos audiovisuales, entre otros).
-Atender call en los horarios establecidos para cada sucursal y por demanda.
-Documentar su diagnóstico y/o solución de manera clara, concisa, bien redactada y sin errores de ortografía en todos los casos y escalarlos con la mayor oportunidad, si se requiere.
-Formateo de pc y/o portátiles cuando se requiera siguiendo el procedimiento establecido por el Cliente.
-Reasignaciones de pc y/o portátiles en sucursales siguiendo el procedimiento
establecido por el cliente.
SCP elabora el documento para entregarlo.
-Realizar un uso adecuado de los elementos de trabajo, herramientas e información suministrados por el Cliente.
-Demás labores que le sean asignadas de conformidad con los documentos que hagan parte integral del contrato.
Competencias:
·Comunicación amable, efectiva y respetuosa
·Orientación al servicio
·Trabajo en equipo
·Creatividad y recursividad- Aplicación de procesos ya establecidos y/o retroalimentación para mejora continua
·Organización para el adecuado desarrollo de las funciones asignadas
✨ Smart • Intelligent • Private • Secure
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Unlock Your Agente de Potential: Insight & Career Growth Guide
Real-time Agente de Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Agente de in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 75415 jobs in Colombia and 23423 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Agente de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Axity is currently hiring and seeking a Agente de Call Center Bogota to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Agente de Call Center Bogota Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Axity adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Agente de Call Center Bogota Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Agente de Call Center Bogota typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Agente de Call Center Bogota, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Agente de Call Center Bogota interview at Axity, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Axity's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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