• Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
• Maximize revenue generation opportunities within the nominated client base, in particular the launch, promotion and cross selling of IGT’s games, products and services
• Track the financial performance of the customer account and monitor performance in order to deliverrevenues in line with the company budget
• Work closely with technical production and project managers to successfully deliver client projects which include new games, software upgrades, and back office configurations,
• Work with the customer to launch IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular eCRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of IGT games.
• Develop additional sales opportunities, assess financial performance, and liaise with legal and compliance teams on the contracts.
• Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
• Maintain a comprehensive knowledge of the company’s products and services.
• Act as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
• Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
• Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.
• Monitors client post-production issues, bug fixes and sets priorities for Services and Network Operations with the relevant internal departments