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Urgent! Dispatcher - IT Ticket Support Career Opportunity with BeraDavi Solutions in Colombia

Dispatcher IT Ticket Support



Job description

We're Hiring:
IT Dispatcher

Are you passionate about technology and thrive in fast-paced environments?

We're looking for a
Dispatcher in IT Support
to join our growing team and play a key role in keeping our operations running smoothly.

Key Responsibilities

  • Triage Management
    : Evaluate incoming support requests and prioritize based on urgency and impact.

  • Dispatching
    : Assign tickets to the right IT staff or teams, ensuring an efficient workflow.

  • Phone Support
    : Manage incoming calls, assist users, and direct queries to the right channels.

  • Ticket Resolution
    : Resolve low-level technical issues quickly and effectively.

  • Communication
    : Keep users and IT staff updated on ticket progress and resolutions.

  • Documentation
    : Record issues, resolutions, and processes for knowledge sharing.

  • Monitoring
    : Track ticket progress and ensure timely resolution within SLAs.
  • Continuous Improvement
    : Identify patterns and recommend improvements to optimize the support process.

Qualifications

  • Previous experience in
    support or customer service
    .

  • Basic knowledge of
    networking, hardware, and common software applications
    .

  • Strong
    problem-solving
    and analytical skills with high attention to detail.

  • Excellent
    verbal and written communication
    .

  • Ability to
    multitask and prioritize
    in a dynamic environment.

  • English level
    : B2+ or C1 minimum.

Why Join Us?

You'll be part of a collaborative team that values innovation, continuous learning, and proactive problem-solving.

This is a great opportunity to build your career in IT support while making a real impact every day.

Apply now and become the link between technology and solutions


Required Skill Profession

Other General



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