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Urgent! Zendesk Administrator (BOG) Job Opening In Bogotá – Now Hiring Hire Horatio CX
Position Summary We are seeking an experienced Zendesk Administrator with a strong technical background to lead the configuration, optimization, and integration of our Zendesk instance.
The ideal candidate will be responsible for managing day-to-day Zendesk operations, handling complex data migrations, and building and maintaining API-based integrations with other systems.
This is a high-impact role requiring both strategic thinking and hands-on execution to ensure our customer support tools are optimized for efficiency and scalability.
This is an on-site role based in Bogota.
Key Responsibilities: Zendesk Configuration & Administration Manage all aspects of Zendesk, including Support, Chat, Talk, Guide, and Explore.
Create and maintain triggers, automations, SLAs, views, macros, and custom fields.
Monitor system health and performance, implementing improvements where needed Data Migration Plan, execute, and validate data migrations from legacy systems or other CRMs into Zendesk.
Clean and transform large datasets for import/export using tools like Excel, CSV editors, or ETL platforms.
Ensure data integrity, mapping accuracy, and minimal disruption to business operations.
Utilize Zendesk REST APIs and webhooks to automate workflows and improve agent efficiency.
Work with engineering and product teams to design scalable, secure integration architectures.
Technical Support & Documentation Troubleshoot Zendesk and integration-related issues.
Provide training and documentation for internal stakeholders and support teams.
Stay up-to-date on Zendesk product changes and new features.
Strong proficiency in data migration, data mapping, and cleansing best practices.
Proven experience working with Zendesk APIs and integrating with external systems.
Working knowledge of scripting (e.g., JavaScript, Python) or middleware tools (e.g., Zapier, Workato, Tray.io, Integromat).
Solid understanding of IT systems, databases, and SaaS infrastructure.
Experience with reporting and analytics tools, including Zendesk Explore and third-party BI tools.
Excellent project management, communication, and documentation skills.
Experience with CRM platforms like Salesforce or Hubspot.
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Unlock Your Zendesk Administrator Potential: Insight & Career Growth Guide
Real-time Zendesk Administrator Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Zendesk Administrator in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1627 jobs in Colombia and 156 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Zendesk Administrator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hire Horatio CX is currently hiring and seeking a Zendesk Administrator (BOG) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Zendesk Administrator (BOG) Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hire Horatio CX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Zendesk Administrator (BOG) Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Zendesk Administrator (BOG) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Zendesk Administrator (BOG) interview at Hire Horatio CX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hire Horatio CX's products or services and be prepared to discuss how you can contribute to their success.
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