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Urgent! Workplace IT Support Analyst Job Opening In Bogotá – Now Hiring TMF Group
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ABOUT TMF GROUP
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.
As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people.
Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.
Discover the Role
Responsible for ensuring the highest quality of IT service and advocating for flawless IT Service Delivery in their offices.
Work closely with the internal customers/external clients (as required) to ensure IT processes are followed, technology solutions are fully utilized, and users are educated and updated on the TMF Technology solutions and ongoing changes.
Workplace IT Service Engineers are organized, detail-oriented, and customer-centric.
They support end users, end-user devices and are the local experts and smart hands on the ground once needed by other global functions.
Key Responsibilities
· Fast and efficient management of the ITSM support queue
· Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
· Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests.
· Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions.
· ISO/ISAE report generation and management
· Assisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present.
· Technical ownership of all local applications, including SaaS and DC-hosted applications.
· Ensuring the inventory of hardware (HAM) and local application (Application Portfolio Portal) are fully updated with the most recent accurate data.
· Communicating with office users and local management on behalf of Global Technology Services
· Communicating with local vendors on behalf of TMF for the technology services the vendor provides.
· Highlight any risks to the management and work on their quick resolution
· Highlight any GTS-related service improvement opportunities to the line manager
· Budget-conscious and highlight any saving opportunities to the line manager.
· Partaking in local office projects such as renovations and moves for all IT infrastructure tasks.
· Any other technology tasks not limited to the above, requested by the management.
· Be security-oriented and vigilant about any risks, vulnerabilities, and threats, avoiding any non-compliance with our security standards and controls.
Key Requirements
· Bachelor's degree holder preferable on IT correlated areas.
· Technologically rounded with a high-level understanding of the different branches of IT.
· Organized, detail oriented and customer centric mentality.
· Managing and troubleshooting software and hardware problems with Windows client machines.
· Fair understanding of Active Directory (Ous and security groups), O365 applications, and basic concepts of network (DNS, DHCP, Backups, VPN, MFA)
· Good understanding of file sharing and sharing permissions.
· Can-do and positive attitude, a team player who knows how to engage other teams to get things done.
· Communicate effectively with internal (from operational level to high management level and external stakeholders.
· Security-oriented and vigilant of any risks, vulnerabilities, and threats, avoiding any nonconformities with any of our security standards and controls.
· Knowledgeable and understanding the ITIL terminologies and best practices will be a plus.
· English will be also considered a plus.
What's in it for you?
Pathways for career development
Making an impact
A supportive environment
Apply Now
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Unlock Your Workplace IT Potential: Insight & Career Growth Guide
Real-time Workplace IT Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Workplace IT in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2200 jobs in Colombia and 409 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Workplace IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TMF Group is currently hiring and seeking a Workplace IT Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Workplace IT Support Analyst Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TMF Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Workplace IT Support Analyst Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Workplace IT Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Workplace IT Support Analyst interview at TMF Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TMF Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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