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Workforce Planning Scheduler Job Opening In Bogotá – Now Hiring bet365


Job description

Job Description

As our Workforce Planning area expands, we are looking for highly motivated individuals with scheduling experience to join our team.

Excellent communication and confident decision making is key to helping the WFP team meet the needs of an ever changing contact centre.

Scheduling for both front and back-office teams and reporting into our Lead Schedulers, you will need to be resilient and adaptable to the dynamic environment.

You will be expected to keep your knowledge up to date for the areas managed, to ensure the WFP information is correct and schedules efficient and optimised.

You will be well versed in using WFM software (Nice IEX is preferred), and able to manage your own workload to meet weekly deadlines.

Collaboration with team members is key to ensuring the best resource optimisation is planned in, and you will be expected to maintain accurate records and documentation relating to your area.

You will be a point of contact for your area, and expected to provide excellent standards of customer service to those you support and schedule for.


Qualifications

  • Experience in contact center planning methods
  • Experience of using WFM tools and systems, Nice IEX is preferred.
  • Strong capabilities in creating and maintaining accurate schedules
  • Skilled in schedule optimisation
  • Strong decision-making skills
  • Confident communication to justify decisions made and contribute to key discussions
  • Able to manage own time and meet deadlines
  • Highly organised
  • Gaming Industry knowledge is desirable but not essential


Additional Information

  • Creating robust schedules using agreed assumptions and operational information
  • Collaborating with Lead Schedulers and Contact Centre Management to coordinate all on and off contact activities to ensure service levels are maintained
  • Implement and maintain workforce management software and tools to facilitate accurate scheduling and reporting
  • Review and optimise schedules across teams
  • Suggest and Implement solutions to enhance resource productivity and identify opportunities for improvement · Keeps knowledge up to date on key events and changes that affect areas under your responsibility · Maintenance of accurate records and documentation · Collaborate and contribute to key meetings relating to your area · Contributes to the ongoing development and shaping of the Workforce Planning teams globally

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice -


At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued.

Where all individuals can grow and develop, regardless of their background.

We're Never Ordinary, and we're always striving to be better.

If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers


  • Job Details

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Unlock Your Workforce Planning Potential: Insight & Career Growth Guide


Real-time Workforce Planning Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Workforce Planning in Bogotá, Colombia, highlighting market share and opportunities for professionals in Workforce Planning roles.

1034 Jobs in Colombia
1034
200 Jobs in Bogotá
200
Download Workforce Planning Jobs Trends in Bogotá and Colombia

Are You Looking for Workforce Planning Scheduler Job?

Great news! is currently hiring and seeking a Workforce Planning Scheduler to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at bet365 adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Workforce Planning Scheduler Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Workforce Planning Scheduler?

Key qualifications for Workforce Planning Scheduler typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Workforce Planning Scheduler Job Success

bet365 interview tips for Workforce Planning Scheduler

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Before the Interview:

Research: Learn about the bet365's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

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