Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: WFM RTA Analyst at IGT Solutions.
Colombia Jobs Expertini

Urgent! WFM RTA Analyst at IGT Solutions Job Opening In Bogotá – Now Hiring KEUKENEXPO



Job description

¡Buscamos un Analista en Tiempo Real o Analista Ejecutivo WFM (Workforce Management Analyst) para unirse a nuestro equipo!

No dudes en unirte a esta gran empresa.

Responsabilidades

  • Supervisar las métricas de rendimiento en tiempo real, incluidos los volúmenes de llamadas, los niveles de servicio y la adherencia de los agentes.

  • Realizar ajustes en tiempo real de los niveles de dotación de personal y los horarios para mantener una prestación de servicios óptima.

  • Comunicarse con los equipos de Operaciones para abordar con prontitud las carencias de personal y los problemas de nivel de servicio.

  • Analizar datos históricos y tendencias para identificar oportunidades de mejora en la dotación de personal y la programación.

  • Proporcionar actualizaciones e informes periódicos sobre el rendimiento en tiempo real a la dirección y a las principales partes interesadas.

  • Colaborar estrechamente con los equipos de Previsión y Programación para alinear los planes de dotación de personal a corto y largo plazo.

  • Participar en reuniones y colaborar con otros departamentos para optimizar el rendimiento de la plantilla.

  • Mantenerse informado sobre las mejores prácticas del sector y las tendencias emergentes en la gestión del personal en tiempo real.

Cualificaciones

  • Licenciatura en Administración de Empresas, Estadística o campo relacionado.

  • Experiencia demostrada en gestión de personal o campo relacionado.

  • Dominio del software de gestión de personal (por ejemplo, Verint, Genesys, Aspect) y Microsoft Excel.

  • Gran capacidad de análisis y atención al detalle.

  • Excelentes dotes de comunicación y relaciones interpersonales.

  • Capacidad para trabajar eficazmente en un entorno acelerado y adaptarse a prioridades cambiantes.

  • Se valorará el conocimiento de las operaciones y la terminología de los centros de llamadas.

  • Gran capacidad matemática, analítica, de comunicación y de organización.

  • Automotivado, puede trabajar de forma autónoma o como parte de un equipo.

  • Gran capacidad de análisis para elaborar estrategias basadas en datos históricos y actuales.

  • Formación preferida: Licenciatura en Ingeniería, administración, finanzas o cualquier carrera de base numérica, con 1 año de experiencia en atención al cliente y/o operación de BPO.

Condiciones

  • Salario de 2'600.000 COP
  • Modalidad de trabajo presencial
  • Bonos según performance
  • Oportunidades de crecimiento.

#J-18808-Ljbffr


Required Skill Profession

Gestión Del Riesgo Y Análisis Cuantitativos, Gestión Y Estrategia



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your WFM RTA Potential: Insight & Career Growth Guide


  • Real-time WFM RTA Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for WFM RTA in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 78 jobs in Colombia and 9 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in WFM RTA roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for WFM RTA Analyst at IGT Solutions Job?

    Great news! is currently hiring and seeking a WFM RTA Analyst at IGT Solutions to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KEUKENEXPO adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for WFM RTA Analyst at IGT Solutions Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for WFM RTA Analyst at IGT Solutions?

    Key qualifications for WFM RTA Analyst at IGT Solutions typically include Gestión Del Riesgo Y Análisis Cuantitativos, Gestión Y Estrategia and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for WFM RTA Analyst at IGT Solutions?

    To improve your chances of getting hired for WFM RTA Analyst at IGT Solutions, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for WFM RTA Analyst at IGT Solutions Job Success
    KEUKENEXPO interview tips for WFM RTA Analyst at IGT Solutions

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the KEUKENEXPO's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your WFM RTA Analyst at IGT Solutions interview at KEUKENEXPO, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KEUKENEXPO's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for WFM RTA Analyst at IGT Solutions Positions

    Setting up job alerts for WFM RTA Analyst at IGT Solutions is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!