Overview
Technical Recruiter (Spanish Language) at Pyramid IT Consulting Pvt.
Ltd.
Provides administration and support for various platforms, diagnosing and resolving infrastructure issues, and ensuring compliance with company standards.
Plays a critical role in maintaining and enhancing our technological infrastructure, with a specific focus on the Slack and Miro Environments.
Responsibilities
- Workspace/Team Administration: Setting up and configuring the workspace/team; Managing user access, permissions, and security settings; Ensuring the correct apps and integrations are installed and configured.
- Security & Compliance Management: Ensuring that the workspace/team complies with company policies and industry regulations; Managing data retention and backups; Implementing security best practices (e.g., enabling two-factor authentication, setting up security alerts); Understanding and managing enterprise security features.
- User Support and Onboarding: Leading the onboarding of new users, ensuring they are familiar with features and best practices; Providing ongoing support for troubleshooting technical issues or operational questions; Educating the team about etiquette and optimal use of teams, channels, integrations, and features; Promoting effective communication practices within the organization; Ensuring that the tools are used efficiently for team collaboration, minimizing noise, and enhancing productivity; Managing notifications and alerts to avoid information overload.
- Integration Management: Configuring and maintaining integrations with other tools such as Google Workspace, Microsoft 365, Zoom, and other third-party apps; Monitoring the usage of integrations to ensure they support business needs.
- Analytics & Reporting: Tracking usage patterns and engagement metrics to optimize use; Providing insights into user activity to drive improvements in communication and workflow; Managing reporting tools for activity audits.
- Change Management & Adoption: Leading initiatives to encourage proper usage and adoption; Stay informed about new features and updates and implement them in the environment; Managing any transitions, such as migration.
- Leadership & Cross-Functional Collaboration: Collaborating with team leaders and other stakeholders to ensure usage aligns with organizational goals; Troubleshooting and resolving cross-departmental communication challenges.
- Technical Troubleshooting: Resolving technical issues related to integrations, user permissions, or system outages; Understanding and diagnosing problems related to app performance or connectivity issues.
- Knowledge of Slack/Miro Features & Customization: Staying up-to-date with features, including custom workflows, automation tools and advanced settings; Customizing for the needs of different teams and departments.
Qualifications
- Education: Bachelor’s degree in computer science, Information Systems, Software Engineering, or a related field.
- Experience: 5–8 years of experience in digital collaboration platforms, content management systems, or web application development.
- At least 3+ years of hands-on experience with Enterprise Slack Administration Console and Miro Administration Console for Enterprise.
- Proficiency in low-code workflow management and creation.
- Expertise in building and managing automation pipelines in Slack.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong understanding of IT policies, procedures, standards, and best practices.
- Effective communication and collaboration skills, with the ability to work well in a team-oriented environment.
- Flexibility to provide off-hours support as required.
#J-18808-Ljbffr