Virtual Intake Representative

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Join to apply for the Virtual Intake Representative role at Job Duck

JOB DUCK IS HIRING A VIRTUAL INTAKE REPRESENTATIVE

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

This role is perfect for someone who thrives in a fast-paced, client-facing environment and enjoys making a real impact every day.

As an Intake Specialist, you’ll be the first point of contact for potential clients, guiding them through their initial steps with care and professionalism.

You’ll help convert leads into appointments and ensure no opportunity is missed.

If you’re detail-oriented, tech-savvy, and love connecting with people, this position will feel like home.

Schedule:

Monday through Friday, 10:00 AM–6:00 PM or 11:00 AM–7:00 PM EDT

Your Responsibilities Will Include but Are Not Limited To:

• Answering incoming calls and ensuring no lead is missed
• Converting leads into clients through effective communication and follow-up
• Scheduling appointments using Google Calendar
• Collecting payments via provided links
• Submitting daily reports using Google Sheets
• Tracking pipeline and intake activity

What We’re Looking For:

• At least three years of sales or customer service experience
• Experience with CRM: NA (mandatory), VOIP: Verizon Business, and Google Suite (Calendar, Sheets)
• Two to three years of experience working as an immigration law intake specialist is preferred
• Ability to manage multiple tasks efficiently
• Strong verbal and written communication skills
• Availability to work across all days of the week
• Active listening and polite communication
• Comfortable speaking with clients
• Tech-savvy and confident using digital tools
• Strong follow-up and organizational skills
• Detail-oriented and proactive
• Reliable and responsive
• Client-focused with a warm, professional demeanor
• Committed to delivering consistent results
• Reliable computer setup (laptop/PC, headset, stable internet min.
  
  10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off and holiday pay.
  
  
• Referral and annual bonuses.
  
  
• Parental leave.
  
  
• Opportunities for professional development and training
• Dedicated support from our team.
  
  
• A chance to work with clients who share our values.
  
  

Ready to dive in?

Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.

Ensure you have all the required documentation ready to streamline your application process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Business Development, and Customer Service

• Industries

  Human Resources Services

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