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VIP Customer Support QA Team Lead Job Opening In Bogotá – Now Hiring Confidential


Job description

Overview

Join to apply for the VIP Customer Support QA Team Lead role at Growe Talents .

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment.

Creators of strategies that work and solutions that scale.

Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Responsibilities

  • Lead and grow a QA team for VIP Customer Support in LATAM, ensuring the highest standards in service quality and operational consistency.

  • Take ownership of QA operations, including SOP development, process optimization, and calibration between CS, AM, and QA teams.

  • Ensure all customer touchpoints, chat, email, calls, CRM, are evaluated against clear quality metrics and continuously improved.

  • Collaborate with regional leads, support managers, and the training team to drive cross-functional quality initiatives.

  • Prepare and deliver insightful QA performance reports, highlighting trends, risks, and actionable improvements.

  • Align QA workflows across LATAM with global standards and practices.

  • Build a feedback culture within the QA team, helping agents grow through consistent coaching and performance evaluations.

  • Contribute to the growth of the LATAM customer experience by identifying training needs, inefficiencies, and areas for innovation.

  • Play a key role in bridging HQ expectations with on-the-ground operations in LATAM.

Experience and Qualifications

  • 2+ years of experience in Quality Assurance, or Customer Support.

  • Prior experience managing a team and leading performance conversations.

  • Proven track record in operational or process-driven roles, especially in service industries.

  • Experience working with cross-functional and remote teams.

  • Comfortable preparing QA reports, monitoring metrics, and proposing workflow improvements.

  • Advanced English proficiency (written and spoken).

  • Spanish or Portuguese proficiency required (trilingual is a big plus).

Personal Characteristics

  • Operationally minded and highly detail-oriented.

  • Able to give and receive constructive feedback; mature, open communicator.

  • Independent and proactive; you document processes, set structure, and follow through.

  • Flexible and adaptable in fast-paced environments with changing needs.

  • Strong collaborator, confident working across multiple teams and time zones.

  • Willing to own and improve internal processes, not just follow them.

Benefits

  • Health & Wellness Focus.

  • Global Medical Coverage.

  • Growth Opportunities.

  • Benefits Programs (gym/stomatology/psychological service, etc.).

  • Performance-Driven Rewards.

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Business Consulting and Services

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your VIP Customer Potential: Insight & Career Growth Guide


Real-time VIP Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for VIP Customer in Bogotá, Colombia, highlighting market share and opportunities for professionals in VIP Customer roles.

10873 Jobs in Colombia
10873
699 Jobs in Bogotá
699
Download Vip Customer Jobs Trends in Bogotá and Colombia

Are You Looking for VIP Customer Support QA Team Lead Job?

Great news! is currently hiring and seeking a VIP Customer Support QA Team Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for VIP Customer Support QA Team Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for VIP Customer Support QA Team Lead?

Key qualifications for VIP Customer Support QA Team Lead typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for VIP Customer Support QA Team Lead?

To improve your chances of getting hired for VIP Customer Support QA Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for VIP Customer Support QA Team Lead Job Success

Confidential interview tips for VIP Customer Support QA Team Lead

Here are some tips to help you prepare for and ace your VIP Customer Support QA Team Lead job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your VIP Customer Support QA Team Lead interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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