We're Hiring: Trainer | BPO Industry
Location: Cali, Colombia.
On -Site.
Employment type: Full-time
About the Role
We are looking for a passionate and dynamic Trainer to join our team.
This role is key in shaping the skills, knowledge, and performance of our workforce.
The Trainer will design and deliver impactful learning programs that drive employee growth, ensure service excellence, and align with business objectives.
If you're energized by empowering others, creating engaging learning experiences, and supporting people to reach their full potential, this opportunity is for you
What You'll Do
Deliver engaging and interactive training sessions (in-person & virtual) tailored to diverse learning styles.
Develop training materials, e-learning resources, and presentations for new hires and existing employees.
Collaborate with managers to align training initiatives with operational goals.
Provide coaching and mentoring to enhance employee performance, soft skills, and process knowledge.
Assess training needs using data, feedback, and performance metrics.
Track, measure, and report on training effectiveness, ensuring continuous improvement.
Keep training content up to date with process changes and business needs.
Education or Work Experience
Bachelor's degree in Education, Teaching, or a related field.
Minimum of 2 years' experience in training or teaching, ideally within a BPO environment.
Advanced English level (B2+/C1).
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams).
Experience with Learning Management Systems (LMS).
Coaching certification is a plus.
Skills
Why Join Us?
Be part of a growing, people-driven organization where your work directly impacts business success.
Innovate and bring your creativity into building engaging learning experiences.
Collaborate with passionate professionals in a supportive, team-oriented environment.
Have a voice — your ideas and feedback will help shape the future of our training strategy.
How to Apply
If you're ready to bring your expertise and energy to a role that empowers people, we'd love to hear from you
Apply directly through LinkedIn