Track and Trace Representative – Core Logistics Brokerage
Location: Barranquilla, Colombia (In‑Office)
Employment Type: Full‑time (Permanent)
Job Summary: As a Track and Trace Representative, you will manage tracking in the absence of carrier sales representatives, ensuring adherence to customer SOPs, and support carriers in restarting GPS tracking and submitting PODs.
Main Responsibilities
- Make outbound calls to update loads in Turvo.
- Update account managers on high‑value/sensitive freight progress.
- Notify carrier sales of load issues (tracking, mechanical failures, etc.).
- Take diligent notes and communicate with carrier sales and account managers.
- Manage time‑sensitive tracking from East to West, avoiding early morning calls to West Coast drivers.
- Act as primary point of contact for carriers needing updates.
- Prioritize load touches within 2‑hour windows.
- Update customers with tracking links and TMS information.
- Follow up for POD collection.
Minimum Requirements
- Bachelor’s degree or equivalent experience.
- C1 level English or above.
- Excellent communication, presentation, and influencing skills.
- At least 2 years of logistics experience in track and trace with proven success.
- Proactive, entrepreneurial attitude.
- Strong customer‑oriented mindset.
Incentives
- Industry‑leading salary + bonus program.
- Monday to Friday schedule (weekends off).
- Permanent contract aligned with U.S. calendar.
- Two weeks paid vacation per year.
- Collaborative team environment.
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