Total Rewards Assistant (Temporary)

Job description

About Convatec

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions.

Convatec leads in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.

With around 10,000 colleagues, we operate in almost 100 countries and are united by a promise to be forever caring.

Our solutions aim to prevent infection, protect at-risk skin, improve patient outcomes, and reduce care costs.

Convatec’s revenues in 2024 were over $2 billion.

The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more about Convatec, please visit the official site.

About the Role

The role of Assistant, Total Rewards Service Delivery is to support the delivery of Total Rewards HR services to the Convatec enterprise as part of an international team of delivery experts.

The Total Rewards Assistant will be based in our Bogota service delivery center and will work closely with colleagues in Total Rewards and other HR service teams, together with HR Business Partners and Senior People Partners, to deliver Total Reward services to our colleagues.

This includes support for:

• Global reward programs such as the Annual Compensation Review, Global Incentive Plan, and Group Life Insurance
• Global Recognition program
• Annual survey submissions

Key responsibilities

Implementing, Testing and Stabilizing Total Rewards Service Delivery

• Support the build of Total Rewards detailed processes (Local Work Instructions), technology and collateral (through knowledge transfer) to mobilise the Total Rewards service
• Support the creation of clear and consistent rules and guidance for resolution of requests, ensuring that the right requests are resolved at first contact
• Participate in stabilising the Total Rewards support services once live, as measured by delivery of Reward service levels at agreed and acceptable levels
• Collaborate with HR colleagues to develop and improve knowledge bases to support direct access to information and systems
• Support onboarding of additional Total Rewards Administration activities suitable for a shared services environment
• Participate in the induction program for new team members and provide feedback for improvement

Service Delivery and Continuous Improvement

• Act as the first point of contact for resolving queries about pay, benefits and incentives, resolving at first contact where possible and referring to specialists when needed
• Review published Total Rewards information and improve collateral to enable self-serve access to information and reduce unnecessary requests; update information as laws and procedures change
• Audit reward information in Workday and coordinate corrections
• Support annual survey submissions according to deadlines, liaising with Total Rewards COE and Solutions Delivery
• Gather inputs to pay from benefits, incentives and bonuses in time for payroll cut-offs and enter into Workday
• Maintain benefit data, including recognition and incentive payments in relevant systems
• Raise purchase orders for Reward spend in SAP
• Deliver Total Rewards support services reliably and compliantly, aiming for high-quality, responsive customer service as measured by colleague feedback
• Contribute to a culture of customer centrality and continuous improvement within the Total Rewards function, using service performance data to identify and implement improvements

Your key stakeholders will include:

• Internal – Service Delivery teams in Total Rewards, the Total Rewards COE, payroll and wider HR, CBS colleagues in other non-HR towers
• External – Outsourced benefits providers as appropriate

What you can expect

We provide induction and training to engage you with Convatec’s values and equip you with the tools and systems needed to deliver successfully in this role.

You will join a newly formed rewards team with opportunities to grow within rewards or wider HR services.

What we are looking for in our successful candidates

• Strong communication skills with the ability to adapt to different styles and levels
• Previous experience in an HR environment is highly desirable
• Strong Excel skills
• A customer-first mindset aligned with our “forever caring” brand
• Ability to prioritize and manage a volume of reward queries
• Ability to deal with ambiguity and change
• Ownership mindset
• Drive to collaborate and deliver with others
• Attention to detail and teamwork

If you have some international experience adapting to different and diverse cultures, this will be an added bonus.

Language skills required

• Advanced written and spoken English is essential for roles based in Bogota, Colombia
• Other languages (e.g., Portuguese) are an advantage

Working Conditions

• Minimum 1 day a week in our offices
• Travel is not a requirement for this role

Some flexibility around working hours to ensure overlap with different time zones will be expected.

Our ambitions will bring the best out in you.

You’ll be encouraged and supported to make things happen.

This can be challenging, but progress will help improve the lives of millions.

This is stepping up to a challenge.

This is work that will move you.

#LI-JN1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all opportunities prior to any offer of employment, including an interview confirmed by an official Convatec email address.

If you receive a suspicious approach, do not disclose personal information or pay fees.

If unsure, contact

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants.

No one will be discriminated against based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, disability, sexual orientation, gender identity, military status, or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies or search firms for this job posting.

Resumes submitted to any Convatec employee by a third party agency without a valid written agreement will become the property of Convatec.

No fee will be paid if a candidate is hired as a result of an unsolicited referral.

Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here.

Use the Convatec Internal Career Site to find jobs.

Required Skill Profession

Sector Sanitario